- Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls
- Play an SME role in requirement gathering and L3 requests.
- Responsible for end to end services for the application cluster / portfolio being managed.
- Plan, track, approve and maintain service effort on management information systems.
- Understand and translate client and business needs into systems scope and objectives utilizing structured analysis and design techniques
- Should have worked using a ticketing system and hands-on with the workflow from initiation and closure of a support ticket.
- Should be hands-on on with application life cycle management, code promotion and release management
- Exposure and work experience with other web/desktop platforms and automation frameworks would be an added advantage.
- bility to assist with writing stories / defects and helping to prioritize
- Should have team and people management and skills besides excellent analytical and technical skills.
- ITSM tool experience in Snow and Jira/Rally will be an added advantage
- Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution
- Ensure adherence to defined processes (like creating problem records, performing timely RCAs, creating knowledge articles, maintaining application documentation etc.)
- dhere to the expected service levels complying with service metrics such as Response and Resolution times.
- Work on minor to medium enhancement tickets on Dotnet web applications.
- ct as the Client Delivery team point of contact for the portfolio.
- Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls
- Should have worked in a support environment with exposure to handling problem and incident tickets.
- Should be conversant on multiple application architecture
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Lead, Tech Lead
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Java Tech Lead-Jersey City, NJ - Diverse Lynx
Description
:Java skilled Technical resource for Onsite developer lead role, having experience in Java, Angular, Springboot, SQL.
6+ years' experience in Java-J2EE Development Extensive technical experience and development expertise in Core Java, J2EE, Angular, SQL and Springboot.
Good Knowledge in Oracle. Possess advanced knowledge of object-oriented design and development (OOA/OOD) and theJ2EE framework and data architectures. Experience working with and applying Design patterns to solve problems. Demonstrate strong written and oral communication skills.Experience:
6 to 10 years
Must have production support experience in L2/L3 areas includes Incident management, SR management and Problem management
Required Skills:
Java, Core Java, J2EE, Oracle, SQL, Angular, Spring Boot, Microservices
Nice to have skills:
Angular JS
Roles & Responsibilities:
All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
We promote and support a diverse workforce across all levels in the company.