Support employee - Icehouse Canyon, United States - Radiant Innovations

Radiant Innovations

Verified Company

Icehouse Canyon, United States

4 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Full-time or part-time with the possibility of working from home

We are looking for employees in the support department for our client in Magdeburg.

If you have a listening ear for customers and are a great team player, then you are in the right place.

We offer:

A permanent contract with one of the best employers in the German mediumsized business sector (according to Great Place to Work)
Payment according to collective bargaining agreement + industry supplements starting at €13/hour, with the possibility of higher pay for highly qualified candidates
Personal contact person in our branch office and with clients
Free onsite parking

Requirements:

Your tasks:

You always have an open ear for our customers in case of hardware and software malfunctions and provide them with advice and assistance
1st and 2nd level support work closely together to find suitable solutions for our customers
Conduct remote maintenance of hardware and software to detect potential malfunctions early and take appropriate preventive measures
Create deployment protocols
Update local card terminals
Contribute to the optimization of our processes by using checklists and procedures to find solutions