- Strategic oversight of global helpdesk operations to ensure responsive end-user support.
- Implementation and expansion of ServiceNow to optimize and elevate service delivery standards.
- Leadership in comprehensive budget management, forecasting, tracking, and reporting for the corporate IT department.
- Efficient management of global application development projects, vendors, and remote employees.
- Rigorous tracking of project queues, hours, and billable costs to ensure project success.
- Supervision and meticulous reporting on IT metrics, budgets, and project progress to senior management.
- Proactive identification and pursuit of opportunities for process optimization and efficiency gains.
- Expert handling of ongoing and future tasks related to mergers and acquisitions, including due diligence tracking.
- Bachelor's degree – Master(bonus)
- Over 10 years of distinguished experience in IT management, with a focus on large organizations.
- Proven leadership capabilities, emphasizing organizational efficiency and team motivation.
- Proficient in computer tools, online reporting software, and the Microsoft Office Suite.
- Strong analytical and strategic thinking skills honed through diverse IT challenges.
- Exceptional communication skills, fostering effective collaboration across diverse groups.
- Comprehensive knowledge of infrastructure, network engineering, and programming.
- Ability to interpret technical instructions and navigate complex regulatory landscapes.
- Maintain continuous improvement initiatives, managing long and short-term projects using approved tools.
- Foster positive work relationships and communication with key stakeholders.
- Observance and enforcement of all company, human resources, and safety policies, procedures, and rules.
- Keep key personnel abreast of significant issues or developments.
- Ensure compliance with physical requirements and safety protocols while performing job duties.
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IT Operations Director - Birmingham, United States - PANGEATWO
Description
IT Operations Director
$160,000-$195,000
Birmingham, AL
Responsibilities:
Qualifications:
Additional Information:
This position requires a US Citizenship or Green Card as the client is not able to provide sponsorship.
PangeaTwo's goal is to ensure that each recruitment opportunity yields rewarding dividends for both candidates and clients. To survive in the employment world, we suggest you disengage your internal compass and allow us to lead you to unexplored opportunities in your career. Allowing our professional recruiters to be engaged in your career transition might be more beneficial and satisfying to you. PangeaTwo specializes in executive and support positions focused in Accounting, Administrative Support and Information Technology searches across the Southeast. Allow our recruiters the opportunity to speak with you about our current opportunities.
At our clients' request, only individuals with required experience will be considered.
Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities.
Your resume will never be submitted to a client without your prior knowledge and consent to do so.
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