Patient Access Coordinator - Houston, United States - MD Anderson Cancer Center

MD Anderson Cancer Center

Verified Company

Houston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The mission of The University of Texas M. D.

Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

SUMMARY

The Primary responsibilities of the Patient Access Coordinator is to facilitates patient medical clearance using oncology nursing knowledge, clinical judgment, and communication skills to assist in resolving difficulties surrounding patient access.

JOB SPECIFIC COMPETENCIES

Patient Access

Consistently and accurately utilizes medical acceptance criteria to screen and schedule appointments for new patients in a way to ensure optimal efficiency in clinic operations.
Lead and directs Patient Access Representatives in daily operations related to intake, registration, and medical clearance processes.
Aids in training and orienting Patient Access Representatives when needed.

Clinical Reviews

Performs clinical review of new patient referrals to determine medical acceptance and communicates with patients, referring professionals and MDACC physicians regarding patients who failure to meet medical criteria for acceptance

Oral and Written Communication

Uses excellent oral communication and listening skills to communicate with patient, referral source, MDACC physician and MDACC clinical staff regarding barriers to access or financial clearance.
Clearly and professionally communicates information during all patient communication.
Follows established customer service guidelines and strives to meet all reasonable patient requests.
Reliably routes patient to appropriate destination with warm transfer whenever possible

Revenue Integrity

Collects complete and accurate financial and consent data during intake and registration process, verifies data during new patient registration to ensure compliance with required forms and consents.
Uses technical expertise to obtain insurance information when needed and electronically verifies eligibility when available.
Provides financial information to patients obtained during verification process by financial clearance staff, to include charge estimates, discounts, and patient financial assistance.

Other duties as assigned

Education

Required:
Graduation from an accredited school of Nursing.

Experience:

Required:
Two years experience in nursing or one year related nursing experience in utilization review/insurance/case management/medical clearance.

Current State of Texas Professional Nursing license (RN).

Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification.

Preferred:

American Heart Association Basic Life Support (BLS), ACLS (Advanced Cardiac Life Support) or PALS (Pediatric Advanced Life Support) certification as required by patient care area.

Additional Information