community support specialist - , TX, United States - Spark Theory Innovations

Spark Theory Innovations , TX, United States

3 weeks ago

Description

Spark Theory Innovations is a sales and customer service firm that provides sustainable Community Support around the El Paso area. We are seeking someone articulate, bright, and detailed-oriented for our Community Support Specialist role Our Community Support Specialist will train directly with our group of leaders to learn all entry-level duties and everyday responsibilities.

Our Community Support Specialists do an incredible job at providing direct support to our telecom partner's brand. The company's mission is to have our Community Support Specialist spread the word of our mission and make the community better. This candidate will provide immediate customer assistance such as assessments, education on the client and their community resources, and help with tracking confidential customer information.

Community Support Specialist Duties:

Reach out directly to consumers and educate them on the products and services offered by our clients

Prepare applications and forms for donors for client and customer tracking

Support the Community Support Specialist team by completing comprehensive reports that are thorough and accurate

Take the initiative and resolve escalations or objections from community members to explain our mission

Represent the company in a professional manner at community events and networking gatherings

Ensure courteous and efficient service is provided to all customers

Support other members of your team as well as cross-functional team members by showing participation in meetings and training classes

Community Support Specialist Skills Desired:

Bachelor's degree or Associate's degree in Business, Management, or Administration is preferred

Comfortable taking the initiative to enhance skills and corresponding with multiple departments and clients

Prior history delivering excellent customer service is a plus

Working in customer service, sales, or community outreach

Excellent problem solving and organization skills

Self-motivated and eager to exceed expectations

Excellent time management skills and ability to adhere to a schedule

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