- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Company parties
- Guest Services Manager/Hotel Manager
- Possess and live Europa Village core values.
- Responsible for the daily operations of the Bolero Casitas and the INN.
- Ensures all guests are received and greeted properly.
- Assists in the check in and check out processes to ensure that the process is flawless.
- Makes reservations for guests over the telephone or in person.
- Responsible for the correct handling of groups - arrivals, luggage, account instructions, departures and adequate staffing for groups.
- Acts as the first point of contact for inquiries regarding events throughout the property, including the Tasting Rooms and restaurant.
- Ensures that the Accommodations team is always aware of room availability.
- Works closely with the Room Attendants to ensure rooms are ready for the arriving guests.
- Ability to handle guest complaints and recognize when upper management should be called upon to assist.
- Aware of special promotions within the hotel, restaurant, retail shops and Tasting Rooms.
- Other duties as assigned.
- Create and foster an environment of "teamwork" by helping fellow employees or guests without a second thought.
- Be comfortable working on feet for long periods of time.
- Be able to communicate Europa Village's story.
- Ability to treat all associates and guests in a respectful manner.
- Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks, stockings and shoes.
- Arrive on time and be respectful of attendance and punctuality.
- Adhere to Europa Village policies and procedures.
- Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.
- Has an eye for attention to detail.
- Must be available to work nights, weekends and holidays.
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Guest Services/Hotel Manager - Temecula, United States - Europa Village Winery and Resort
Description
Benefits:Europa Village is looking to fill the position of a full-time Guest Service Manager/Hotel Manager. The ideal candidate will have a passion for service with an out-going, self-motivated and energetic personality. This candidate must have excellent communication skills and ability to assist in leading a team. Previous hotel and supervisor experience is a must.
Reports to
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirn consideracin por el empleo sin distincin de raza, color, religin, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra caracterstica protegida por la ley.
