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    Field Service Engineer - Washington, United States - Fresenius Kidney Care

    Fresenius Kidney Care
    Fresenius Kidney Care Washington, United States

    1 week ago

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    Description

    • Good time management skills, able to work independently and prioritise own work schedule
    • Self motivated with sound analytical skills and problem solving skills
    • Excellent customer service and relationship building skills
    • Good communication skills, both written and verbal
    • High attention to detail, concern for quality and safety
    • This role may require working with patients in their homes
    • Must have and maintain a current Drivers License
    • Multi-skilled an advantage. (Plumbing, Potable Water Systems, Mechanical, Electrical)
    • Ability to provide an out of hours service to hospital wards and/or patients
    • You may be required to attend meetings or conferences interstate from time to time which may be inclusive of week end
    • Customers feel supported and confident with FMC products
    Demonstrate a high level of understanding, knowledge and skills in the entire Fresenius Medical Care portfolio
    Demonstrate basic knowledge of renal disease and how FMC products benefit patients
    Provide technical resources (brochures, manuals etc) - Identify technical learning needs of customers (e.g. biomeds) and patients in consultation with appropriate personnel in order to support individual learning plans.

    • Customers receive technical expertise as a value-add resource
    Provide expert technical knowledge and instruction to personnel regarding equipment operation and maintenance
    Provide technical support in person or via telephone to new and existing accounts. Support patients directly if/as required
    Assist in-house biomedical technicians if/ as required and recommend further FMC training as appropriate

    • Carry out technical duties
    Maintain and repair FMC equipment in accordance with the customer contract and the FMC training manual
    Carry out proactive maintenance of all equipment as per the established servicing plan. Carry out fault finding and repair/replace equipment if/as required in order to maintain equipment in optimal performance condition.

    Inventory levels and fleet are maintained - Resolve any unexpected technical difficulties and other problems that may arise at any time.

    Communicate all maintenance and repair actions for information to customer management as required.
    Complete the necessary paperwork for the completion of work and receive customer sign-off after their inspection
    Promptly report all accidents, injuries and unsafe working conditions or practices

    • Support the achievement of business results and growth in patient numbers
    Identify customer resource needs (e.g. new products, technical support or clinical training) and provide appropriate support through liaison with the technical, sales and marketing teams

    Build and maintain positive/ value-add working customer relationships - Maintain and develop existing and new customers through planned individual account support.

    This may involve working with other FMC teams or discussing future targets with the regional business manager.
    Monitor and report on competitor activities and provide relevant information to management

    • Individual work is performed in support of the local team and wider company
    Update own technical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks
    Demonstrate a commitment to professional development through membership of professional

    organisations/associations,

    including relevant participation in special interest groups.
    Promote a team culture by assisting others during periods of high workloads, leave or absence so that overall objectives can be met - Provide input and support to technical programs as required
    Where appropriate, become involved in FMC activities including attendance at staff meetings and involvement in company events
    Undertake other tasks as required
    About Us


    Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

    Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the

    #1 Top Workplace in the area.
    Join our Talent Network

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