Server - Hudson, United States - Klocke Estate

Description

Welcome to Klocke Estate Klocke Estate will be home to exceptional earth-to-glass brandy & immersive world-class hospitality that reflects the spirit of the Hudson Valley.

We are in the final stages of completing our bar and restaurant space and are beginning to build a team of passionate individuals to provide our guests with unique, immersive, and educational experiences that leave a lasting impression.

Servers deliver exceptional dining experiences to our guests while upholding the highest standards of service.

By providing outstanding customer service and showcasing their passion for hospitality, servers play a key part in ensuring that our guests have a truly exceptional dining experience.

Role & Responsibilities

• Help set up, maintain, and break down the restaurant floor and stations for service. Help to promote a safe and clean environment for coworkers, and guests.
• Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building.
• Develop a comprehensive knowledge of our service standards and style as detailed by the Employee Handbook.
• Greet and welcome guests upon their arrival, ensuring a warm and friendly atmosphere. Present menus to guests and provide detailed explanations of menu items, including daily specials and any recommended wine pairings.
• Serve food and beverages to guests in a timely and efficient manner, ensuring accuracy and presentation standards are met.
• Maintain tables by removing courses as completed, replenishing utensils, refilling water glasses and being alert to guest needs.
• Process guest payments accurately and efficiently, handling cash and electronic transactions.
• Serve alcoholic beverages only to guests over 21 years of age. Check ID's of anyone who appears to be under the age of 30. Get your manager involved if needed.
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
• Maintain effective communication with all teammates.
• Ask for help when you need it. Asking for help is a sign of strength, not a sign of weakness.
• Complete weekly cleaning duties, in addition to opening and closing duties.
• Take regular bar tests & quizzes, that encourage personal & professional growth & development.
• Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen and Service, Brandy programs.

Service Standards

• Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position.
• Know the table numbers and position numbers in all sections of the restaurant.
• Maintain a comprehensive knowledge of our POS' operation.
• Gain and understanding of how to troubleshoot operational issues as they arise.
• Comply with sanitation standards and procedures according to health and legal regulations.
• Maintain a reasonable schedule with flexible availability, including early mornings or late nights, holidays, and time for all staff meetings and tastings.

Additional Skills & Responsibilities

• Exudes excellence in hospitality for all employees and guests.
• Effectively communicates in written and spoken English.
• Proactive in their communication with the management team.
• Ability to define and effectively solve and deal with a variety of changing situations under stress.
• Must possess strong interpersonal skills and the ability to resolve conflicting interests with the goal of obtaining cooperation.
• Ability to thrive in a fastpaced environment.

Preferred Experience

• Minimum 23 years' experience in a similar position in a highvolume and/or finedining restaurant.
• TIPS Certification required upon hire.

Compensation & Benefits

• The hourly pay for the Server is $25/hr plus tips
• Medical, Dental and Vision benefits
• Up to 10 Days Paid Time Off for fulltime employees

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 10 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Klocke Estate reserves the right to add or delete duties and responsibilities at their discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Klocke Estate is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran sta