Patient Continuum Specialist - Richmond, United States - Dept Behavioral Health/Develop

Dept Behavioral Health/Develop
Dept Behavioral Health/Develop
Verified Company
Richmond, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Title:
Patient Continuum Specialist


State Role Title:
Gen Admin Supv I/Coord I


Hiring Range:
Up to $28 per hour


Pay Band: 4


Agency:
Dept Behavioral Health/Develop


Location:
Central Office


Recruitment Type:
General Public - G


Job Duties

  • This position is wage/hourly and will work Monday-Friday, during core business hours of 8:00 am to 5:00 pm. There are no state benefits offered with this position. This position is authorized to work for a renewable, maximum of 1500 hours per year.

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a motivated individual to serve as the Office of Patient Continuum Service's specialist.

This position will complete tasks related to contract staff access to electronic health records. The incumbent must be available at least 8 hours during normal business hours weekly.

Additional responsibilities include:

  • Managing Electronic Health Records access request for Community Services Board discharge liaisons.
  • Engaging with Community Service Boards to assure documentation and approval for access is obtained.
  • Assuring security training certificates are received from those requesting accounts.
  • Submitting and monitor tickets to helpdesk for COV account and EHR access.
  • Monitoring list of access regularly to assure compliance and use.
  • Engaging with community service board users to troubleshoot or connect to helpdesk resources.
  • Managing request access for state facility users for access to BHL/VCC.
  • Monitoring list of users regularly and request deactivation of accounts as necessary.

Minimum Qualifications

  • Experience performing general administrative support in a professional setting.
  • Knowledge of basic IT security measures.
  • Experience with ticketing systems and customer service.
  • Strong organizational skills.
  • Ability to communicate effectively in writing and verbally.

Additional Considerations

  • Knowledge and experience in Community Services Boards, Electronic Health Records, and state facilities.
  • Understanding of the public mental health system.
  • Understanding of security and IT risks.
  • Experience in Health Information Management.

Special Instructions
DBHDS welcomes all applicants authorized to work in the U.S.

For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S.

Citizenship and Immigration Services office directly.


Contact Information

Name:
Keiana Bobbitt


Phone:
N/A


Note**:

Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

**Equal Opportunity Employer
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