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Spring Lake Park

    Network Operations Center Technician Night Shift - Spring Lake Park, United States - Sunset Technologies

    Sunset Technologies
    Sunset Technologies Spring Lake Park, United States

    2 weeks ago

    Default job background
    Description

    Benefits:

    401(k)

    401(k) matching

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    We are a small and growing technology company. Our customers are in healthcare, with a focus on dental. We believe in helping all our customers to feel Rest Assured. We are looking for people that understand how to give others a sense of peace of mind. Along with that Rest Assured mindset, a background in technology is desirable, yet we are willing to teach that aspect of our business to the right person. If you are interested in joining a growing company that serves the healthcare industry, please submit your resume.

    Responsibilities:

    Maintain network and backup systems

    Monitor and address automated alerts related to supported devices

    Work with clients and remote support technicians on advanced service issues

    Update assigned service tickets daily

    Perform advanced problem-solving on various applications and hardware

    Maintain accurate records and time logging in ConnectWise

    Basic Qualifications:

    Advanced knowledge of computer systems software and hardware

    Minimum 2-year customer service experience

    Excellent verbal and written communication skills

    Experience supporting customers via phone, e-mail, chat, on-site, and ability to always maintain a pleasant disposition

    Able to self-manage and work independently in a fast-paced, constantly changing environment

    Thrives on a team where expertise is shared, and feedback is welcomed

    Effective time management including the ability to multi-task, organize and prioritize

    Ability to research and grasp technical information across multiple tools while working with customers

    Aptitude for acquiring knowledge and skills in technical troubleshooting and an eagerness to learn and take on new challenges

    Preferred Qualifications:

    Technical support experience

    Passion for problem resolution and creation of a positive customer experience

    Technical degree, related certification(s), experience in the healthcare field

    Additional Requirements:

    Successful completion of pre-employment assessments

    Successful completion of initial training

    Professional and friendly demeanor

    Pays attention and adheres to company policies and procedures

    Valid driver's license

    Drug test and background check

    Perks:

    Benefits – Vision, Medical, and Dental

    401K with company match

    Paid time off

    Company paid disability and life insurance

    Available Shift:

    Shift: 10:00 pm - 7:00 am Central Time Days: Sunday through Thursday

    *This is a night shift position *Shift is based on Central Time

    This is a remote position.


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