Office Supervisor - Chicago, United States - Raby Institute for Integrative Medicine at Northwestern

Description

• Responsible for daily daytoday supervision of the front office staff and operations. Including daily staffing, lunches, monitoring environment, patient coordination.
• Assists in identifying and implement process improvements for front office and between front office, call center, apothecary, lab, MA's, and other areas within the practice.
• Updates and modifies office processes and protocols, including items related to the EMR as required.
• Actively involved with implementation of marketing, public relations, and other community/practice related activities/events.
• Manages select activities of the Business Office, including daily processing/closing, troubleshooting patient questions, process improvement and maintenance of office files.
• Assists Practice Manager with human resource items. Participates in performance evaluation process and interviews.
• Acts as liaison between the Raby Institute and other health care facilities and organizations.
• Actively works in the various front office positions 30% of work schedule.
• Works with front office and providers to identify and implement necessary training and education requirements.
• Work with providers and other employees to help resolve patient issues as necessary.
• Performs other related tasks and special projects as assigned.
• Interfaces and coordinates with vendors such as linen, labs, medical waste, nutraceutical, etc.
• Actively involved in developing training curriculum and implementation for new hires.

• Administrative experience: 1 year (preferred)

• Chicago, IL required)