- 1-2 years technical experience in the Casino Surveillance field or similar related environment in the installation, repair and maintenance.
- Experience with Security Systems, CCTV, Intercoms, Computer Networking, telecommunications and other industry related products preferred but not required.
- Proficient in reading and understanding architectural, network, electrical layouts and diagrams
- Experience with Microsoft Excel, Word and other Microsoft Office applications
License Requirements
- Rhode Island Department of Business Regulations Gaming License
- Valid US State Driver's License
- Be willing to perform a background check.
Essential Job Functions
- Install, Maintain, and Repair Cameras, Access Control, and related hardware related to Surveillance and Security operations.
- Perform troubleshooting and testing of the Alarm System, Access Control System and the Surveillance System.
- Supervise, conduct, and maintain the Surveillance Systems Preventative Maintenance Program
- Prepares and maintains documentation of equipment configurations, charts, diagrams, and schematics
- Maintain an accurate inventory of all surveillance system related devices
- Assists with the creation and maintenance of all surveillance systems policies and procedures
- Assists with training of support staff and end users, and of all surveillance and security systems, related service level agreements, and operational and information security procedures and controls
- Maintain direct communication with the Surveillance Systems Lead Technician and Surveillance Systems Administrator of any incidents and/or technical problems.
- Coordinates and supervises surveillance specialists and contracted surveillance engineering and support partners
- On-call Escalated Support – the Surveillance System Technician I is part of an on-call escalated support team; supporting the Surveillance Systems Operation. On-call escalated support is for 24x7 emergency issues directly affecting the Surveillance Systems Operation. In coordination with the Surveillance Systems Administrator and Lead Technician; the Technician will evaluate escalated support requests from Tier 1 IT Helpdesk support and respond accordingly. Escalated Support issues from the Tier 1 IT Helpdesk are to be directed through the Surveillance Systems Administrator or Lead Technician prior to determining on-site support is necessary.
Physical/Mental Requirements
- Occasionally lifting and transporting of up to 50 lbs.
- Constantly standing; walking; sitting; and using hands to finger, handling, or feeling objects, tools, or controls.
- Occasionally required to reach with hands and arms, sit, climb, balance, stoop, kneel, crouch, or crawl.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Comfortable working at heights on ladders, lifts, cat walks or scaffolding and building roof tops exceeding 60 feet.
Working Conditions
- Frequently situated at the back-of-house.
- Frequently exposed to smoke.
- Constantly hot, cold, wet, dry, dirty, and dusty.
- Constantly work in a moderate noise level environment, increasing to loud when on the game floor.
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