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    Customer Service/ Accounting Specialist - Indianapolis, United States - Shadow Graphix

    Shadow Graphix
    Shadow Graphix Indianapolis, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    JOB OBJECTIVE

    We are looking for a highly motivated, reliable individual with a Customer Service and accounting background to join our team. You will be the "face" of the company for all customers and will be responsible for the first & last impression we make in person and answering the phone as well as the accounting-related functions. We are a very fast-paced small business company so attention to detail and excellent organizational skills are especially important.

    JOB DESCRIPTION

    The Customer Service/ Accounting Specialist provides customer support for a wide variety of customer-related inquiries including billing, order processing, updating order status, and other assorted customer-related duties.

    DUTIES AND RESPONSIBILITIES

    Accounting Functions*

    • Create customer invoices based on their jobs in QuickBooks utilizing our workflow software, System 100.
    • Record customer payments in QuickBooks and System 100.
    • Follow-up to ensure customer accounts are paid promptly.
    • Generates and prints daily invoices. Ensures system integrity by balancing and maintaining daily invoice registers.
    • Processes daily deposits and posts payments to customer accounts; responsible for tracking activity per day (checks, calls, invoices)
    • Research account details to ensure the correct status is placed on an account; contact customers on "COD" or "terminate" status to notify them that service and/or supplies will not be released until the account is current
    • Review accounts receivables and make collection calls
    • Responsible for assisting with accounts receivable resolution.
    • Record deposits in QuickBooks/updates entries.

    Customer Service Functions*

    • Greet and welcome guests; you will be the "face" of the company for all visitors and will be responsible for the first & last impression we make in person and answering the phone to the invoicing.
    • Educating & selling customers about our products.
    • Responsible for the timely and accurate processing of post-sales transactions, including supply orders, service calls, and contracts.
    • Ability to communicate with upset or demanding customers
    • Tracking customer jobs through the sales, design, print, production & installation process using company-provided software programs/tools.
    • Professionalism regarding time, costs, and deadlines as well as managing clients through the workflow process.
    • Answer all incoming calls and assist our existing and potential customers.
    • General administrative daily duties and other misc. tasks as assigned,
    • Check-in/ check-out vehicles, shipping, accounting/billing using QuickBooks & our workflow software, System 100.
    • Receive letters, packages etc., and distribute them.
    • Prepare outgoing mail by drafting correspondence, securing parcels etc.
    • Monitor office supplies and place orders when necessary
    • Prepare outgoing mail by drafting correspondence, securing parcels, etc.
    • Use various software applications, QuickBooks, Outlook, spreadsheets, System 100, and Word.
    • Responsible for customer service support issues including billing, order status, and customer inquiries in a professional and timely manner.
    • Flexibility to adapt to procedural enhancements and modifications.
    • Reliable, self-motivated, and open-minded, with the ability to work independently and as part of a team.

    QUALIFICATIONS

    (Includes education, specialized knowledge, skills, abilities, professional certification, experience, and other characteristics such as personal characteristics)

    • Consistent dependable candidate daily from 8:30 AM- 5:00 PM
    • Associate degree or combination of experience and education.
    • 2-4 years' experience in a customer service, billing or order processing role
    • Experience with QuickBooks or other Accounting Software required
    • Strong customer service skills, Initiative, and problem-solving.
    • Exceptional oral (especially telephonic) and written communication skills.
    • Accounting background/ Knowledge of Generally Accepted Accounting Principles
    • Ability to multi-task and prioritize concurrent tasks with minimal direction
    • Positive and Energetic attitude.
    • Proven leadership skills, the ability to work effectively with others at various levels within the organization and openness to feedback.
    • Valid driver's license, insurance, and reliable automobile
    • Must pass a background check

    WORKING CONDITIONS

    • Physical demands: Minimal physical effort required. Work is mostly sedentary; requires sitting, hearing, speaking, finger dexterity, specific vision abilities required include close vision and ability to focus on detail and quality; regular application of basic skills (keyboard, eye/hand coordination).
    • Mental demands: Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity.

    COMPENSATION/ JOB TYPE

    • JOB TYPE: Full-time
    • PTO (Paid Time Off)
    • NPTO (Non-Paid Time Off)
    • HOLIDAYS: Holidays are paid after one year of service.
    • COMPENSATION: $16- $18hr hour + Monthly Bonus (based on experience)
    Company DescriptionShadow Graphix Inc. has been creating award-winning graphics since 1994. We are in the racing capital of the world, Indianapolis, Indiana. Our skilled team provides design, printing, and installation services for all graphic projects. We proudly provide our services to a loyal customer base in the Indianapolis area, as well as work with customers all over the state of Indiana throughout the country. We can outsource installation for nationwide account projects.

    Shadow Graphix Product and Service offerings:

    •\tFleet Graphics

    •\tPrinting

    •\tAutomotive Services; Color Change/ Ceramic Coatings

    •\tArchitectural; Architectural Finishes. Wall/Floor/ Window Graphics

    •\tMotorsports

    Company Description

    Shadow Graphix Inc. has been creating award-winning graphics since 1994. We are in the racing capital of the world, Indianapolis, Indiana. Our skilled team provides design, printing, and installation services for all graphic projects. We proudly provide our services to a loyal customer base in the Indianapolis area, as well as work with customers all over the state of Indiana throughout the country. We can outsource installation for nationwide account projects.\r
    \r
    Shadow Graphix Product and Service offerings:\r
    \r

    •\tFleet Graphics\r

    •\tPrinting\r

    •\tAutomotive Services; Color Change/ Ceramic Coatings\r

    •\tArchitectural; Architectural Finishes. Wall/Floor/ Window Graphics \r

    •\tMotorsports
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