- Answers all inbound banking-related calls routed directly to Midland States Bank, by appropriately resolving/answering questions or transferring to the appropriate representative for resolution.
- Performs outbound courtesy calls to inform customers about related products and services.
- Understands and able to explain features and benefits of Midland States Bank's products and services in order to appropriately recommend to the customer.
- Ability to identify cross sale/sales opportunities and refer to sales staff.
- Possess solid understanding of fees and escalation procedures.
- Effectively uses all systems to retrieve and maintenance key account information, as well as to track and resolve problems relating to customer accounts.
- Provides high level of quality service by using excellent telephone etiquette.
- Responsible for taking and processing research requests, coordinating an appropriate solution by working with other departments, and delivering results to the customer within established timeframes.
- Makes adjustments, corrections, and changes to records within defined authority, and/or escalates to the appropriate level for resolution using the authority matrix.
- Maintain a working understanding of, and comply with applicable banking regulations and policies.
- Meet service standard requirements provided by Customer Care Manager.
- Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
- Associates Degree in a business related field, Bachelor's degree strongly preferred.
- Two or more years of customer service experience.
- The equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
- Business insight
- Cultivates innovation
- Drives results
- Makes sound decisions
- Being a brand champion
- Collaborates
- Communicates effectively
- Customer focus
- Being Authentic
- Emotional Intelligence
- Self development
- Being flexible and adaptable
-
Customer Care Specialist I
4 hours ago
Midland States Bank Effingham, United StatesJob Description · At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportu ...
-
Customer Care Specialist I
2 weeks ago
Midland States Bank Effingham, United StatesJob Description · At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportu ...
-
Customer Care Specialist I
2 weeks ago
Midland States Bank Effingham, United StatesJob Description · At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportu ...
-
Customer Care Specialist I
1 week ago
Midland States Bank Effingham, United StatesJob Description · At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportu ...
-
Customer Care Specialist I
3 weeks ago
Midland States Bank Effingham, United StatesAt Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmativ ...
-
Customer Care Specialist I
4 days ago
Midland States Bank Effingham, United StatesAt Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmati ...
-
Customer Care Specialist I
1 week ago
Midland States Bank Effingham, United StatesAt Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmativ ...
-
Customer Care Specialist I
4 weeks ago
Midland States Bank Effingham, United StatesAt Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmativ ...
-
Specialist in Psychiatry
3 weeks ago
NovaTech Solutions Teutopolis, United StatesProfile: · Job offer: Specialist (m/f/d) - Psychiatry / Psychotherapy · Specialization: - not specified - · Workplace: Region Stade · Reference number: SHC, please indicate when applying) · Job description: · On behalf of a client, we are looking for a specialist (m/f/d) in psych ...
-
Occupational physician
2 days ago
Skyline Solutions Sigel, United StatesAbout the Company · With more than 3,500 employees, including over 800 occupational physicians, we are the largest external service provider in the field of occupational safety, occupational medicine, and company health care in Germany. · We support over companies, facilities, an ...
-
CNA - Restorative - PRN
1 week ago
Aegis Therapies Effingham, United States+ Position: CNA- Restorative · + Hours: PRN · + Setting: SNF Senior Care · + Location: Lakeland Rehab & Health care center- Effingham, IL · Restorative care is an essential part of improving lives in skilled nursing facilities. If you're someone who loves working with many differ ...
-
PT - Effingham, IL
3 weeks ago
Generis Tek Inc. EFFINGHAM, United StatesPlease Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Sonal Manglani at email address can be reached on # · We have Contract role for Physical Therapist for our client Effingham, IL. · Please let me know if you or any of your friend ...
-
Licensed Investment Support Specialist I
3 weeks ago
Fifth Third Effingham, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: The Licensed Investment Support Specialist I provides office management support for reg ...
-
Licensed Investment Support Specialist I
2 weeks ago
Fifth Third Effingham, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: The Licensed Investment Support Specialist I provides office management support for reg ...
-
Sapphire Technologies Neoga, United StatesIn our company, Paritätisches Seniorenwohnen, over 400 employees are dedicated to our five locations in Berlin. Our leaders and the Karriere team accompany you every day in different work and life situations to ensure that you feel well taken care of and seen. We are happy to sup ...
-
Full-Time Customer Care Agent
2 weeks ago
Midland States Bank Effingham, IL, United States Full timeAt Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. At Midland, we recruit, employ, train, compensate an ...
-
Resident Physician in Cardiology
3 weeks ago
Omega Dynamics Neoga, United StatesOn behalf of our client, an acute care hospital for basic and standard care, we are looking for an ASSISTANT DOCTOR CARDIOLOGY (M/F/D) in the greater Kassel area. THE OFFER: * Exciting position as an assistant doctor (m/f/d) in a relaxed working atmosphere and interdisciplinary c ...
-
Health Information Specialist I
1 week ago
CIOX Health Effingham, United States· Health Information Specialist I (Onsite Position) · Job Locations · US-IL-Effingham · Requisition ID · # of Openings · 35 · Category (Portal Searching) · Operations · Position Type (Portal Searching) · Employee Full-Time · Overview · Who we are... · Ciox Health merged wi ...
-
BlueWave Solutions La Clede, United StatesFor a client in the greater Hamburg area, we are currently looking for a specialist (m/f/d) in internal medicine to start as soon as possible. · The clinic is a major provider with over 500 beds. It is equipped with modern facilities and has the full range of technology to perfor ...
-
Pedagogical specialist/educator
3 weeks ago
ZephyrTech Farina, United StatesThe city of Reichelsheim, with a population of 7,000, is a small town in the Wetterau district. · Our 5 municipal day care centers provide care for 280 children aged 1-2 years (in the nursery) and 3-6 years (in kindergarten). · The city of Reichelsheim is currently seeking a · ...
Customer Care Specialist I - Effingham, United States - Midland States Bank
Description
Job Description
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
Position Summary
This position provides quality customer service via the telephone. The Customer Care Specialist ensures customers receive excellent service by answering questions, resolving problems, and processing requests related to a wide variety of banking-related needs.
Primary Accountabilities
Position Qualifications
Education/Experience:
Competencies/Other Skills:
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
Compensation details: Hourly Wage
PI99481eb9d65b
