- Answers all inbound banking-related calls routed directly to Midland States Bank, by appropriately resolving/answering questions or transferring to the appropriate representative for resolution.
- Performs outbound courtesy calls to inform customers about related products and services.
- Understands and able to explain features and benefits of Midland States Bank's products and services in order to appropriately recommend to the customer.
- Ability to identify cross sale/sales opportunities and refer to sales staff.
- Possess solid understanding of fees and escalation procedures.
- Effectively uses all systems to retrieve and maintenance key account information, as well as to track and resolve problems relating to customer accounts.
- Provides high level of quality service by using excellent telephone etiquette.
- Responsible for taking and processing research requests, coordinating an appropriate solution by working with other departments, and delivering results to the customer within established timeframes.
- Makes adjustments, corrections, and changes to records within defined authority, and/or escalates to the appropriate level for resolution using the authority matrix.
- Maintain a working understanding of, and comply with applicable banking regulations and policies.
- Meet service standard requirements provided by Customer Care Manager.
- Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
- Associates Degree in a business related field, Bachelor's degree strongly preferred.
- Two or more years of customer service experience.
- The equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
- Business insight
- Cultivates innovation
- Drives results
- Makes sound decisions
- Being a brand champion
- Collaborates
- Communicates effectively
- Customer focus
- Being Authentic
- Emotional Intelligence
- Self development
- Being flexible and adaptable
-
Customer Care Specialist I
1 week ago
Midland States Bank Effingham, United StatesJob Description · At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportu ...
-
Customer Care Specialist I
2 days ago
Midland States Bank Effingham, United StatesAt Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmati ...
-
Customer Care Specialist I
1 week ago
Midland States Bank Effingham, United StatesAt Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmati ...
-
Customer Care Specialist I
3 weeks ago
Midland States Bank Effingham, United StatesJob Description · At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportu ...
-
Customer Care Specialist I
2 weeks ago
Midland States Bank Effingham, United StatesJob Description · At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportu ...
-
Customer Care Specialist I
1 week ago
Midland States Bank San Francisco, United States PermanentJob Description · At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We re proud to be an Equal Opport ...
-
Customer Care Specialist I
6 days ago
Midland States Bank Effingham, United StatesAt Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmativ ...
-
Customer Care Specialist I
3 weeks ago
Midland States Bank Effingham, United StatesAt Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmativ ...
-
CNA - Restorative - PRN
2 weeks ago
Aegis Therapies Effingham, United States+ Position: CNA- Restorative · + Hours: PRN · + Setting: SNF Senior Care · + Location: Lakeland Rehab & Health care center- Effingham, IL · Restorative care is an essential part of improving lives in skilled nursing facilities. If you're someone who loves working with many differ ...
-
PT - Effingham, IL
4 weeks ago
Generis Tek Inc. EFFINGHAM, United StatesPlease Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Sonal Manglani at email address can be reached on # · We have Contract role for Physical Therapist for our client Effingham, IL. · Please let me know if you or any of your friend ...
-
Travel Occupational Therapist
5 days ago
OneStaff Medical Effingham, IL, United States TemporaryOneStaff Medical is seeking a travel Occupational Therapist for a travel job in Effingham, Illinois. · Job Description & Requirements · Specialty: Occupational Therapist · Discipline: Therapy · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift: 8 hours, ...
-
Full-Time Customer Care Agent
3 weeks ago
Midland States Bank Effingham, IL, United States Full timeAt Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. At Midland, we recruit, employ, train, compensate an ...
-
Licensed Investment Support Specialist I
3 weeks ago
Fifth Third Effingham, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: The Licensed Investment Support Specialist I provides office management support for reg ...
-
Travel Physical Therapist
4 days ago
OneStaff Medical Effingham, United StatesOneStaff Medical is seeking a travel Physical Therapist for a travel job in Effingham, Illinois. · Job Description & Requirements · Specialty: Physical Therapist · Discipline: Therapy · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift: 8 hours, flexible · ...
-
Occupational physician
1 week ago
Skyline Solutions Sigel, United StatesAbout the Company · With more than 3,500 employees, including over 800 occupational physicians, we are the largest external service provider in the field of occupational safety, occupational medicine, and company health care in Germany. · We support over companies, facilities, an ...
-
Travel Physical Therapist
5 days ago
OneStaff Medical Lake Sara, IL, United States TemporaryOneStaff Medical is seeking a travel Physical Therapist for a travel job in Effingham, Illinois. Job Description & Requirements Specialty: Physical Therapist Discipline: Therapy Start Date: ASAP Duration: 13 weeks 36 hours per week Shift: 8 hours, flexible Employment Type: Travel ...
-
Archway Physician Recruitment LLC Effingham, United StatesOrthopedic Surgery opening in Effingham, IL - visa eligible _x000D x000D_ Full-time, permanent opening_x000D_ Group employed_x000D_ Joining a growing Orthopedic program_x000D_ Subspecialty fellowship training a plus, particularly Total Joint _x000D_ Must be willing to do General ...
-
Health Information Specialist I
2 weeks ago
CIOX Health Effingham, United States· Health Information Specialist I (Onsite Position) · Job Locations · US-IL-Effingham · Requisition ID · # of Openings · 35 · Category (Portal Searching) · Operations · Position Type (Portal Searching) · Employee Full-Time · Overview · Who we are... · Ciox Health merged wi ...
-
Gerontopsychiatric nursing specialist
1 week ago
Velocity Enterprises La Clede, United StatesAre you passionate about helping people in your nursing profession and value joy in your work? · ▸ If respectful interaction in the workplace is important to you · ▸ If you are looking for a strong team and a good working atmosphere · ▸ If appreciation and recognition motivate ...
-
Resident Physician
1 week ago
Apex Ventures Trilla, United StatesAt the earliest possible date, we are looking for a medical assistant (m/f/d) for hematology and oncology. · The hospital is a tertiary care center with around 650 beds. The academic teaching hospital is spread across two locations and has a total of around 30 medical departments ...
Customer Care Specialist I - Effingham, United States - Midland States Bank
Description
Job Description
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
Position Summary
This position provides quality customer service via the telephone. The Customer Care Specialist ensures customers receive excellent service by answering questions, resolving problems, and processing requests related to a wide variety of banking-related needs.
Primary Accountabilities
Position Qualifications
Education/Experience:
Competencies/Other Skills:
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at .
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
Compensation details: Hourly Wage
PI99481eb9d65b
