Customer Support Specialist - Westerly, United States - Strobes N' More

Description

We stock ~1,500 emergency vehicle lighting SKUs across 35+ different brands in our warehouse and serve a variety of customers types - including but not limited to law enforcement, fire, EMS, and a variety of different commercial end-users.

You will have the opportunity to join a growing team and receive training and guidance from our experienced Customer Support Team.

• Manage large amounts of incoming phone calls regarding past, present and future orders with Strobes N' More
• Identify customer needs and suggest appropriate products accordingly
• Handle customer complaints and escalate them when necessary
• Confirm all customer information is correct on every order
• Thoroughly note all orders explaining customer interactions
• Expand product knowledge through cross training and one on one training
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Confer and coordinate activities with other departments (e.g., purchasing, warehouse, installation &upfitting)
• Perform other related duties as assigned

• Skill Requirements_
• Strong ability to multitask
• Handson commitment to getting the job done
• Excellent communication, problem solving and interpersonal skills
• Strong organizational and time management skills
• Proficiency in Microsoft Office and other CXfocused software programs
• Familiarity with the emergency vehicle equipment industry is a plus
• Educational & Work Experience Requirements_
• High school diploma or equivalent required
• At least (1) year of customer support experience required, preferably in a call center like setting.
• Must have a valid driver's license
• Must be able to work 9am 5pm Monday
• Friday

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Monday to Friday

• Bonus opportunities

• Westerly, RI: Relocate before starting work (required)