Customer Service Representative - La Porte, United States - DHL

DHL
DHL
Verified Company
La Porte, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs.

Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.


Key Accountabilities:


  • Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.

Required Education and Experience:


  • High School Diploma or Equivalent
  • 012 months of system, data entry or reporting experience
  • 012 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.


Brand:

DHL
Address: 9705 Hwy 225 La Porte, TX

Property Description:
La Porte TX SWRC

Property Number: 4285
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