- Maintain neat, legible and organized written records.
- Maintain a neat, clean and organized work area and keep work supplies stocked.
- Assist patients without bias or prejudice.
- Answer all incoming phone calls and respond to caller requests per office guidelines.
- Respond to all phone requests in a timely manner and make sure that issues are completed (even if forwarded to another Associate).
- Schedule patient appointments as requested by patient(s) per office guidelines.
- Obtain necessary information from new patients and enter into system per office policy.
- If not on computer system, complete "New Patient Form" for any appointments scheduled for new patients.
- Forward "New Patient Forms" to Welcome Receptionists. Indicate the appointment date on the form.
- Documentation of new patient information is used to verify patient's insurance coverage prior to the appointment.
- Completely document all phone messages per office guidelines and assure distribution of all emergency phone messages in a timely manner.
- Return calls (as necessary) once requested information is obtained.
- Maintain a high level of confidentiality per office guidelines and HIPAA regulations.
- Adhere to the Receptionist's scope of practice at all times.
- Maintain a high level of professionalism at all times and promote the importance of customer service.
- Be willing to learn new procedures or accept new assignments within reasonable time frames, to be agreed upon between the employee and the office manager. To maintain office operations, all employees will be cross-trained into acclamatory positions to assist in emergency or heavy workload situations.
- Recognize and resolve problems, troubleshoot malfunctions in equipment or treatment procedures and use alternate methods if available.
- Coordinate efforts to work effectively with others in a way that is productive.
- Organize work during heavy workload situations and ensure that all work is accomplished.
- Demonstrate good judgment in handling situations not covered by written or verbal instructions.
- Maintain a cooperative relationship with patients, staff and all other individuals.
- Demonstrate effective communication skills by conveying necessary information
- Arrive at work on time, begin work promptly and be available until the end of their assigned shift.
- Comply with office confidentiality, safety, infection control and exposure control policies.
- Dress in a neat, clean and appropriate manner per the office dress code.
- Display a professional attitude through performance, appearance and demeanor.
- Act as back-up support as needed within the department or elsewhere as determined by supervisor.
- All other duties as directed by management.
- High school diploma or general education degree (GED)
- One to three months related experience and/or training; or equivalent combination of education and experience.
- Bilingual Spanish/English preferred.
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Phone Receptionist - Burbank, United States - Lakeside Medical
Description
As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment.
Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.We are seeking a Phone Receptionist Cardiology to join our Burbank office.
They will be responsible for receiving all incoming calls, including the scheduling of patient appointments. They will also be responsible for taking complete phone messages per office guidelines and responding to caller requests. They will also be routing all messages to appropriate department/staff member for prompt handling.
Essential Duties and Responsibilities include the following:
Education and/or Experience:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.
