Customer Relations Representative - Madison, United States - Alex Rabb - State Farm Agent

Alex Rabb - State Farm Agent
Alex Rabb - State Farm Agent
Verified Company
Madison, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

ROLE DESCRIPTION:


As a Customer Care Specialist with Alex Rabb State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.

Your attention to detail, customer service skills, and desire to help people make you an ideal fit.

You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


RESPONSIBILITIES:


  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customerfocused, needsbased review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:


  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problemsolving
  • Property & Casualty Licensed

BENEFITS:


  • Salary pay plus eligible for commissions/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off
  • Health benefits
  • Valuable careerbuilding experience
  • Bilingual Spanish preferred
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