Call Center Representative - Hollywood, United States - Randstad USA

Randstad USA Hollywood, United States

2 weeks ago

TEMPORARY, Full time

Description

Are you available to start 5/21 or 5/22? Do you have at least 6 months of RECENT call center experience Do you have open availability to work between 7am-11pm and available 7 days a week? This could the perfect opportunity for you ***Note: This is an ONSITE position in Miramar, FL not remote*** Pay: $19.36/hr on a WEEKLY basis Minimum Requirements: - High School Diploma or GED required - At least six (6) months of customer service/secretarial/telemarketing experience required - Ability to speak and read English clearly, professionally, and fluently - Ability to pass a federal background check - Ability to comply with moderate computer usage including MS Office applications - Ability to work nights and weekends, as well as overtime and/or holidays as needed - Experience with and/or ability to use call center telephony equipment - Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks - Call center experience preferred, but not required

salary: $ $19.37 per hour
shift: First
work hours: 7 AM - 11 PM
education: High School

Responsibilities

- Respond to incoming calls, and make occasional outbound calls regarding Federal
Emergency Management Agency (FEMA)
- Utilize standard technology such as computer, telephone, email, and web browser to
complete work tasks
- Complete basic call-related input in computer terminal to phone inquiries
- Responds to all inquiries consistent with confidentiality and privacy policies and
refers callers to alternate sources when appropriate
- Attention to detail, ability to multitask is required
- Meet Quality Assurance (QA) and other key performance metrics
- Track and document all inquiries using the applicable systems
- Maintain updated knowledge of the Contact Center performance requirements as
well as corporate and project policies and procedures
- Work closely with the Supervisor(s) in resolving difficult and complex consumer
interactions

The essential functions of this role include:

working weekends
Skills

RECENT Call Center (1 year of experience is preferred)
Qualifications

Years of experience: 1 year

Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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