Sales - Quick Order, Customer Service, Tech Services - Goleta, United States - Moss Motors, Ltd.

Moss Motors, Ltd.
Moss Motors, Ltd.
Verified Company
Goleta, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
_
SALES DEPARTMENT_


FSLA Status:
Full-Time Non-Exempt


Compensation:
Tier I - Hourly - Range varies depending on experience $18 - $19

Tier II - Hourly - Range varies depending on experience $19 - $23

Tier III - Hourly - Range varies depending on experience $23+

Tech - Hourly - Range varies depending on experience $25+


Department:
Sales, Customer Service, Tech Services


Reports to:
Contact Center Manager & Assistant Center Contact Manager


Job Duties:


Tier I

  • Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.
  • Follow organization standards to maintain quality service and guarantee customers receive exceptional service.

Tier II

  • Tier I duties plus additional duties below
  • Encourage customers to buy services and products by using a prepared script
  • Go offscript when necessary to build a relationship with customers or answer any questions they have not addressed in the script.
  • Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.
  • Advise prospective and current customers by answering questions and addressing concerns about purchased products.
  • Enter new or update existing customer information in Sales database system
  • Research and respond to inquiries, handle complaints, troubleshoot problems and provide information.
  • Process orders, forms, and payments.
  • Identify and escalate priority issues by routing calls to appropriate resource.
  • Other duties as assigned.

Tier III

  • Tier II duties additional duties below.
  • Assigned accounts to handle wholesale accounts.
  • Able to handle any incoming calls that have specific needs.
  • Experienced with company car parts, catalog and able to provide more details about products of Moss Motors.

Required Skills:


  • Machinist or machine operation experience
  • Mechanically inclined
  • Warehouse experience
  • Inventory experience
  • Purchasing and receiving experience
  • Computer skills (MS Excel, Word, Outlook & general ERP exp. preferred)
  • We are looking for a reliable, detailoriented individual to join our dedicated team.

Preferred understanding of:


  • Operating mills
  • Manual lathes
  • Saws and other shop equipment in the production of automotive products
  • Light assembly, kitting and packaging of automotive products.

We offer excellent benefits:


  • Medical PPO
  • Dental
  • Vision
  • Life Insurance
  • Matching 401k
  • Holidays
  • Vacation and Sick Time Off

Pay:
$ $25.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental
insurance

  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Work from home

Compensation package:

  • Holiday pay

Schedule:

  • Monday to Friday

Ability to Relocate:

  • Goleta, CA 93117: Relocate before starting work (required)

Work Location:
In person
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