Patient Intake Scheduler - Chicago, United States - Haymarket Center

Haymarket Center
Haymarket Center
Verified Company
Chicago, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Haymarket Center has emerged as a leader in the field of addictions and behavioral health treatment. We have done this through our evidence based interventions and state of the art programming geared towards strong outcomes.

Our theme that captures the spirit of Haymarket Center in 2017 and beyond is "Focus on Success." The message behind Focus on Success is one of participation by every Haymarket Center employee.

Together, we are creating a company where teamwork and collaboration enable us to succeed, both individually and collectively. Haymarket Center is the largest not-for-profit community-based adult detoxification, residential, and outpatient substance abuse treatment facility in Chicago.

Haymarket Center has continued to grow into a comprehensive alcohol and other drug treatment organization, licensed by the state of Illinois, which receives funding from the private sector, as well as city, county, state and federal agencies.

The treatment programs are accredited by the Commission on Accreditation for Rehabilitative Facilities (CARF).


WORK DESCRIPTION:

Screen callers to determine appropriateness for treatment, referral needs, and appointments.


ESSENTIAL FUNCTIONS:


Screen callers to determine their needs during night shifts.

Ability to discuss all programming

Answer all callers questions regarding Haymarket Center to refer to appropriate staff

Schedule patient for assessment

Seek supervision from Director when necessary

Other duties as required for effective team work or as assigned by Director

Must speak clearly and able to pass messages clearly

Must have exceptional customer service

Must be able to multi-task and detail oriented

Well versed in program descriptions, talking to callers about different programs

Well versed in which MCO (Managed Care Organization's) policies are accepted at Haymarket Center

Knowledge of acceptable funding sources and able to check initial funding eligibility

Track number of incoming calls, number of calls converted to appointments, and maintain all call stats

Able to manage and schedule of assessments

Document in system, call information into Carelogic

Process and distribute all incoming faxes

Conduct REMINDER calls about appointment, when time

Call hospitals and other facilities letting them know open beds, when time

Must be able to work flexible hours, days, and cover extra shift if needed

Must work well as part of a team and work well with the Director and all staff

Requirements:


EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

Welcoming, friendly, patient and kind

Excellent communication skills

Organized, Multi-tasker and detailed oriented

Must be able to work flexible hours, days and cover extra shifts if needed

Must work well as part of a team and work well with Director and all staff

Ability to operate standard office equipment

High School diploma or equivalent

Computer knowledge preferred

Pay:
From $17.00 per hour


Benefits:


  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift

Education:


  • High school or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Medical terminology: 1 year (preferred)
  • Computer skills: 1 year (preferred)

Work Location:
Multiple locations
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