Veterinary Receptionist - Canton, United States - National Veterinary Associates

National Veterinary Associates

Verified Company

Canton, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Canton Veterinary Hospital is currently looking to fill a Full time Reception position. This position is for early morning and evening shifts with rotating Saturdays. Availability during the day is required. Experience in Veterinary Medicine is required. This is a great opportunity for someone who is looking for growth in the veterinary field. There are many learning opportunities available.

The Veterinary Receptionist's main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital.

More specifically, the Veterinary Receptionist is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process.

The position requires a practical knowledge of the clinic's procedures and policies.

The Veterinary Receptionist is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed.

This is a full-time, permanent position; This position may require standing for long periods of time and some heavy lifting may be involved.

The Veterinary Receptionist reports to the Hospital Manager and in his/her absence, the Managing doctor.

Job Requirements/ Skills/ Physical Demands:

An employee in this position must have a sense of caring for animals
Ability to lift approximately 50 pounds
Ability to multitask efficiently, and work well individually and within a team
Must be able to handle the physical and emotional aspect of work in a veterinary clinic environment, including euthanasia
Must have active listening, critical thinking, complex problem solving, time management, judgment and decisionmaking skills
Excellent communication skills and the ability to work effectively and efficiently in a fastpaced environment
Models a professional and courteous manner with all staff and clients

Essential Functions:

Communicates professionally and effectively to all members of the team and clients.
Works collaboratively with veterinarian and technician team to help maintain the flow of pets
Provides compassionate service to clients
Professionally receives incoming calls on the telephone, using prescribed telephone techniques. Uses service excellence to address the needs of prospective clients.
Schedules client appointments and addresses client questions including calling clients back.
Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in hospital procedures, and other services that require the doctors and technicians' time.
Contacts clients with scheduled outpatient or presurgery appointments to remind them of the time and appointment requirements (for example, stool samples for fecals or withholding any food and water).
Maintains appearance and cleanliness of the waiting room and reception area through close, including restocking of products, office supplies, client educational materials, hospital brochures, etc.
Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.
Greets clients with a cheerful and professional attitude and makes them feel welcome during their entire time in the clinic. This includes assisting them in a timely manner and ensuring that someone is in contact with the client from arrival to departure.
Completes client checkins and checkouts, preparing all required forms such as inhouse patient and client forms, health certificates, euthanasia forms, vaccination certificates, handouts, rabies tags and certificates, consent and release forms, presurgery instruction sheets, etc.
Schedules followup medical progress exams and/or appointments for additional healthcare as directed by a doctor.
Assists emotional and/or grieving clients by escorting them to a private area. Demonstrates empathy for clients' companion animals. Uses a variety of techniques shown in training, to reassure distressed pet owners.
Educates clients on products and services and responds to routine medical care questions (for example, vaccination schedules for puppies and kittens, worming, or flea treatment) in person or over the phone.

Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.

Follows time clock procedures for clocking in and out at the start and end of the shift and reports to work on time for each shift.
Ensures the front office is clean and tidy, always maintaining a professional appearance.
Assists the Hospital Manager with special projects during slow times.
Ensures there is a sufficient supply of hospital forms and office supplies and reorders the needed supplies on a timely basis, or notifies the Hosp