Product Manager, Customer Support Experience - Santa Clara, United States - Oracle

Oracle

Verified Company

Santa Clara, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Career Level - IC4

Responsibilities:

Define the product strategy and external launch campaign
Work with training to deliver documentation with prioritized features
Work to integrate with internal products and services to enhance customer effectiveness
Coordinate product acceptance testing efforts
Be an expert with respect to the competition (industry direction)
Act as a leader within the company
Provide management with analysis and reports and respond to questions and requests from management

Requirements:

Good understanding of Customer Support Experience
Demonstrated success defining and launching excellent products
Demonstrate a successful track record of engaging with executive stakeholders.
Possess experience in developing and implementing change readiness strategies for complex programs.
Excellent written and verbal communication skills
Strong Team player in taking ownership of issues and resolving them
Excellent written and verbal communication skills
Bachelor's or Master's degree in relevant functional area, with 10 years software engineering or related experience
Proven ability to influence crossfunctional teams without formal authority
Expertise in the product or market including specific technical or industry knowledge
Superior project management and interpersonal skills
Ability to maintain a keen attention to detail, multitask and work well under pressure