Training - Merchant for Traffic Services (m/f/d) - for August 2024 - Collins, United States - Sapphire Solutions

Sapphire Solutions
Sapphire Solutions
Verified Company
Collins, United States

14 hours ago

Meredith Sinclair

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Meredith Sinclair

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Description
SEIZE THE OPPORTUNITY

A company, eleven subsidiaries, over 2300 employees, more than 100 apprentices, and you can be a part of it. Secure, diverse, and sustainable - how does that sound? With Stadtwerke, you keep Bonn running, whether on tracks, on the road, in the office, or underground. Choose now to receive a solid education at one of the largest companies in the region.

Welcome to Customer Communication

In your 3-year apprenticeship, you will mainly be working in the subsidiary SWB Bus and Bahn in the customer communication department. We will show you the different areas and you will accompany the work processes from A-Z.

Which ticket is the right one for the customer? How do I process ticket requests? What do I need to consider when interacting with customers? We will teach you all of this so that you are well-prepared for your everyday work.

In your service center assignments, you will learn all the tips and tricks for ticket consultation from our experienced employees. You will help customers find the right ticket in a consultation and take into account their personal needs. This will teach you solutions for individual consultation and you will impress with a confident presence in customer dialogue.

There may also be complaints or grievances, but this is no problem for you. You will kindly receive them and show our customers that their concerns are

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