Bakery Customer Service - Santa Rosa, United States - Olivers Market

Olivers Market

Verified Company

Santa Rosa, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

BAKERY CUSTOMER SERVICE

REGULAR FULL TIME - $ /HR

SHIFTS:
COMPLETE OPEN AVAILABILITY - EVENINGS & WEEKENDS REQUIRED
***Your job as a Bakery Customer Service Clerk focuses on providing excellent and friendly customer service and contributing to the daily operation of the coffee/juice bar and bakery counter.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner.
Accurately operates bakery cash register.
Acquire and maintain thorough knowledge of bakery menu, products, and services.
Take orders with attention to detail. (e.g. preferences of dairy, vegetables in juice order, cake and pastry orders, etc.)
Communicate and consult with baking and decorating staff on special order capabilities, design possibility, and production requirements.
Prepare and serve hot and cold beverages. (e.g. coffee, espresso, blended drinks, juice, smoothies, etc.)
Maintain a clean and wellstocked selfserve beverage station (e.g. coffee airpots, condiments, and paper goods).
Maintain proper and accurate signage in display cases.
Assist with packaging, pricing, and merchandising bakery products.
Organize, rotate, and stock workstation and department supplies. (e.g. syrups, coffee/juice bar fridge, pastry/dessert case, paper goods & packaging products, etc.)
Clean and sanitize work areas, utensils, and equipment.
Operation of equipment. (e.g. register, espresso machine, bagel toaster, bread slicer, etc.)
Answers phones and pages promptly and courteously.
Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices.
Immediately reports safety hazards and violations to supervisors.
Performs opening, mid, and closing duties as assigned.
Works all scheduled shifts and attends required trainings and meetings.
Other duties as assigned by supervisors.

SKILLS & QUALIFICATIONS

18+ years old.
Ability to follow directions and established procedures with attention to detail.
Ability to effectively prioritize competing tasks in a fast paced, evolving environment.
Ability to work a flexible schedule including nights, weekends, and holidays as needed.
Clear and effective communication style, both written and verbal.
Teamplayer who can also work independently with mínimal supervision.
Basic math skills.
Conversational English skills required when working with customers.
Bilingual proficiency preferred.

EDUCATION, CERTIFICATES, LICENSES

High School Diploma or general education degree (GED).
Food Handlers Certificate (ServSafe or ANSI compliant organization).

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT - The list below outlines the expectations, requirements, and conditions of this position:

Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
Frequently lifts/carries 20 pounds and occasionally up to 50 pounds.
In a work day: constant standing/walking.
Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.
Hand use: single grasping, fine manipulation, pushing and pulling.
Occasional exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions.
Consistent work in wet and dry conditions.
May require use of ladders or step stools.
Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, sixwheel carts, baler, etc.
Intermittent noise from equipment and machinery.
Wear nonslip, water and oil resistant closedtoe shoes.

Benefits: