- Answers the telephone, takes accurate messages, triages calls, or handles certain calls that are appropriately handled by a Front Desk Clerk (e.g. rescheduling of appointments).
- Schedule all new patient and follow-up appointments. Responsible for chart preparation. Reviews the patient orders and makes sure that all pertinent information has been placed in the chart for the following days' appointment.
- Responsible for seeing that medical record is returned to the proper location at the end of each day to be filed.
- Receives, screens, and reviews documents for completeness, content, and accuracy including assuring that the appropriate signatures are present on all documents prior to filing them in the medical record.
- Ensure that tests that have been ordered are reflective of the specifications of their insurance company and the appropriate referrals or authorizations have been obtained.
- Responsible for making sure that all patient-related information has been reviewed by the physician prior to filing. Searches for and collects information/patient records/data using institutional systems.
- Responds to routine requests for information via telephone, written, or in-person and refers to the appropriate staff. May provide standard answers to questions.
- Verifies insurance eligibility by asking to see the patient's insurance card and making a copy of the insurance card for the chart. Assures that the most recent insurance information is available in the system. Obtains or initiates insurance authorizations as needed for patient care.
- Documents per departmental policy.
- Assures that tests ordered are reflective of the specifications of the patient's insurance company contract. If not, notifies the M.D and the Clinical Manager.
- Responsible for completion of form letters for return to work, release from work, to obtain or release medical records, and other specific letters as requested.
- Responsible to assist with chart label preparation and patient database updates.
- Responsible for sending written correspondence for appointment changes and no-shows letters to patients.
- Participates in the filing of information and maintenance of the medical records for patients not scheduled for the following day after the information has been reviewed by the attending physician
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per diem patient service clerk - Syracuse, NY , USA, United States - SUNY Upstate Medical University
Description
Job Summary:
Float must float across Department of Medicine sites: Hill Medical Building, Oneida Office, Upstate @ Community, 550 Harrison Street, NAPPI Building, UHCC, T5 Office, Liverpool Office, Baldwinsville Office, Fayetteville Towne Center Office.
Qualifications:
High school or equivalent and two years of clerical support experience, preferably in a medical setting. Will consider equivalent combination of education and experience.
Qualifications:
Computer skills, proficient with MS Office applications (Word, Excel)
Knowledge of EPIC
Strong organizational and time management skills
Excellent verbal and written skills
Preferred
Qualifications:
Work Days:
Per Diem - varies
Message to Applicants:
G2:
$ $21.63
Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations.
Recruitment Office:
MedBest Medical Management
