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Syracuse

    Hospital Patient Services Clerk 2 - Syracuse, United States - Upstate University Hospital

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    Description

    Job Summary:

    Will be responsible for coordinating complex scheduling procedures across multiple radiology modalities (CT, MRI, Ultrasound, Fluoroscopy, Women's Imaging, etc).

    Coordinate schedules across multiple locations for Upstate Radiology locations:
    UH, CGH, Nappi Wellness Institute, UHCC, and 550 Harrison.

    Utilizing an in-depth understanding of the scheduling requirements for each area, and an extensive knowledge of hospital and departmental services, will ensure the patient is scheduled in the appropriate place/time and all pre-requisites are met.

    Responsible for obtaining accurate and complete order information at the time of scheduling, requesting additional information/documentation and pertinent medical records if needed, entering patient demographic information, insurance information and authorization details, and communicating detailed appointment information and preparation instructions to referring provider's office or patient.

    Must be articulate and demonstrate excellent customer service skills, presenting a positive image to all callers, including but not limited to referring physicians, patients, and office personnel.

    Must have the ability to accurately keyboard while talking simultaneously to patients and providers to ensure accurate and complete documentation of the interaction at the time of closure of the call.

    Must have the ability to multitask and oscillate between callers with a variety of needs utilizing tact, diplomacy, and ability to prioritize.

    Will need to become proficient managing multiple scheduling, registration, and call center applications.

    Minimum

    Qualifications:
    For consideration for this title, you must meetone of the following minimum qualifications: NYS Department of Civil Service Eligible list or eligible for transfer

    Or Promotional:
    Youmust be a qualified employee of the State University of New York and have had one year of permanent competitive or 55-b/55-c service as a Hospital Patient Services Clerk 1 or as a Nursing Station Clerk 1 Or Open Competitive (Non-competitive, NY HELPS)

    Qualifications:
    Two years of full-time clerical experience in a health care setting; or two years of full-time secretarial experience in a health care setting; or two years of full-time patient care experience in a health care setting

    Preferred

    Qualifications:
    Ability to work independently, medical terminology, knowledge of hospital information systems (EPIC/PACS) and Microsoft Office preferred


    Work Days:
    Schedule based on 40 hour work week.


    Monday-Friday Days Message to Applicants:
    The NYS Department of Civil Service has expanded the NY HELPS Program. During this program, theNYS Civil Service Exam requirements aresuspendedfor the Hospital Patient Services Clerk 2 title. NY HELPS appointments may be temporary pending commissioner approval or permanent non-competitive based on candidate eligibility.


    Position status:

    Varies Salary:
    $41,399 RecruitmentOffice:

    Human Resources Executive Order:

    Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.

    If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at or via email at


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