Global Security Operations Center Manager - Waukesha, United States - Allied Universal®

Allied Universal®

Verified Company

Waukesha, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Global Security Operations Center Manager

Overview:

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose.

While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve.

We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions

Starting Pay:
$38. 50 / Hour

MUST be 21+ years of age and MUST have a valid driver's license

Must be comfortable using computers or tablets
Allied Universal is looking to hire a Global Security Operations Center Manager. The Global Security Operations Center (GSOC)

Operations Manager is an experienced professional who has expertise in managing people, process and technology in the control room environment, including:

shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management.

Specific functional areas of responsibility and proficiency include:

security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management.

The Operations Manager is responsible for driving process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration, maintenance of internal and external stakeholder relationships and directly supervises a team of Supervisors on assigned shift.

To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Essential Job Functions:

Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
Lead the team by providing both strategic direction and handson guidance to team members in handling effectively related issues
Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
Supervise the implementation of new technologies and business processes to improve efficiency
Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs; constant improvement of GSOC capabilities
Build, lead, manage, and motivate teams in a dynamic, rapidlyevolving and crossfunctional environment that is centered around the use of people, process and technology to ensure lifesafety, security and resiliency at corporate sites
Monitoring and tracking key performance indicators (KPIs) as per client MSA
Ensure compliance with client expectations and policies, monitor assets and make rapid notifications via mass communication tools to stakeholders
Provide enterprise detection and coordinated response to physical security, safety and business continuity events
Develop and maintain securityservices performance metrics and related reports
Provide assistance to fieldbased security specialists, site security facilitators, and program stakeholders
Stay at front edge of industry best practices relating to control center security management and related services
Have a Bachelor's degree (required)
Have a minimum of 5years of experience in Corporate Security or a similar role with at least 2years leading and managing all aspects of a corporate control center
Have demonstrated effectiveness in managing complex people, process and technical projects
Have excellent analytical and problemsolving skills to drive process improvement
Be an excellent communicator, whether writing, speaking or presenting
Have demonstrated expertise in developing, implementing and managing control center programs.
Have experience gathering and analyzing data to create useful metrics that support positive change
Demonstrated ability to manage effectively change and conflict
Be adept at managing crises; provide frontline leadership in coordinating responses to a myriad crisis situations
Have the ability to lead a crossfunctional team
Be a dependable team player with strong business acuity, enthusiasm and a positive attitude
Possess an impeccable work ethic and a high degree of integrity
Possess general knowledge and understanding of State and Federal Employment laws
Extensive experience using Lenel Enterprise OnGuard

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential j