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    Service Logistics Specialist - San Jose, United States - Knewin

    Knewin
    Knewin San Jose, United States

    3 weeks ago

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    Description
    Job Req ID: 24445About Supermicro:

    Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

    Job Summary:

    We are looking for a Service Logistics Specialist to support Supermicro Global Service network by managing parts inventory globally. The candidate is expected to ensure that the right parts/equipment is are stoked, manage the inventory, and monitor defective returns to Supermicro.

    Essential Duties and Responsibilities:

    Includes the following essential duties and responsibilities (other duties may also be assigned):
    Go onsite to various locations to reconcile inventory and submit RMA
    Work to ensure defective parts are returned
    Stocking FSL and monitoring inventory level and accuracy
    Work with 3PL to ensure parts are dispatched in accordance with SLA
    Handle reverse logistics for Service customers
    Track all return items and proactively pursue non-returned items.
    Make order entries and work with accounting in processing the parts transfer
    Work with various internal teams including accounting, shipping, and RMA to track and monitor the stock at all the service inventory locations and reconcile any discrepancies
    Follow up with external and internal parties on outstanding parts
    Work with various internal product managers to understand the equipment configurations related to service and be able to detect errors
    Work with IT, ACCT, and RMA for needed reports and inventory reconciliation
    Keep internal database up to date for service inventory management
    Escalate any service inventory issue outside control to the appropriate TAM
    Manage time effectively and be able to prioritize while meeting daily service expectations

    Qualifications:

    Must be willing to travel 70% of the time
    Bachelor's degree in Supply Chain Management or Logistics or equivalent experience
    Minimum of 1 years experience from high-tech manufacturing industry preferred
    Proficiency in MS Office and database management
    Knowledge of inventory management and logistics elements
    Travel will be required
    Must be punctual and detail-oriented
    Good time management
    Work logically and systematically
    Ability to solve problems and make decisions as necessary
    Excellent oral and written communication skills
    Experience in the IT industry is a plus

    Salary Range

    $67,000 - $88,000

    The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

    EEO Statement

    Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

    #J-18808-Ljbffr
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