Information Systems Manager - El Segundo, United States - City of El Segundo, CA

City of El Segundo, CA

Verified Company

El Segundo, United States

9 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Description:

DEFINITION:

To manage, develop, and implement information systems programs and services, for the City; provides highly responsible and professional staff expertise to the Information Technology Systems Director.

This position will be assigned to the Service Desk Manager role.

Essential Job Functions:

SUPERVISION RECEIVED AND EXERCISED:
Receives general supervision from the Information Technology Services Director. Provides supervision and functional direction to administrative, technical and support staff.

DISTINGUISHING CHARACTERISTICS:

The Information Systems Manager is the highest-level, full supervisory level, class in the Information System series that handles the most complex and sensitive projects.

This position regularly requires considerable exercise of independent judgment and initiative. May act in the absence of the Information Technology Services Director.

ESSENTIAL JOB FUNCTIONS:

Essential functions, as defined under the Americans with Disabilities Act, may include the following duties and responsibilities, knowledge, skills, and other characteristics.

This list of duties and responsibilities is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.

Incumbents may not perform all the listed functions and/or may be required to perform additional or different functions from those below, to address business needs and changing business practices.

Characteristic Duties and Responsibilities:

Positions in this classification typically perform a full range of duties at a level of complexity represented by the following types of responsibilities:

Participates in the development of goals, objectives, policies, and procedures for the information Technology Department;
Researches and makes recommendations for hardware and software acquisition, modifications and compatibility;
Performs maintenance on technical information systems;
Partners with departments and serves as the their technology advocate through collaborative efforts;
Aligns customer service, technical expertise, and project management skillset to provide the highest quality enterprise IT experience to our internal customers;
Conducts comprehensive research, detail designs, programming processes and systems implementation requirements;
Recommends software, local area networks, hardware and peripheral equipment based on findings;
Identifies, monitors and maintains cost control activities to assure assigned areas of responsibility are within budgetary guidelines;
Monitor revenues and expenditures to ensure sound fiscal control;
Maintains current knowledge of technological trends and developments and operating practices essential to implementing successful new technology programs;
Develops and maintains the City's disaster recovery system security plans;
Resolves information systemsrelated discrepancies or procedural problems and responds to program procedural and/or delivery questions ensuring necessary followup occurs;
Controls program records for operational and budget accountability;
Confers with and advises staff and program participants by providing advice, problem solving assistance, answers to questions and interpretation of program goals and policy;
Recruits, schedules, assigns, monitors and evaluates staff;
Provides for and/or conducts staff development;
Establishes work methods and standards;
Initiates corrective and/or disciplinary action and responds to grievances and complaints according to established personnel policies and procedures and in consultation with Human Resources;
Attends City Council meetings as needed;
Regularly and predictably attend work; and
Performs related duties as assigned.

Qualifications:

KNOWLEDGE, SKILLS AND OTHER CHARACTERISTICS:

To perform this job successfully, an individual must be able to perform each essential function. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Knowledge of:

Contemporary information systems environments, hardware platforms, and operating systems including, but not limited to Microsoft technologies, VMware, and Networking;
Advanced computer networking and logic;
Virtualization technology Knowledge of Microsoft Active Directory environments;
Automated business and financial computing systems;
Telecommunications software, hardware, and peripherals;
Disaster Recovery, firewalls, and computer system security methodologies and procedures;
Principles and practices of effective supervision, training, and performance evaluation;
Project management and contract administration principles and techniques;
Principles and practices of providing excellent customer service;
Methods and techniques of effective technical report preparation and presentation;
Procedures and techniques of budget preparation and administration;
Modern office practices, methods, procedu