Customer Training Specialist - Shippensburg, United States - Volvo Group

Volvo Group

Verified Company

Shippensburg, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Transport is at the core of modern society.

Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do:

Would you like to help us build tomorrow?

Would you enjoy working with a team of enterprising people who motivate themselves and those around them to develop personally and professionally?

We are a truly global company that is built by people and great teamwork.

We are on an exciting transformation journey, and we are motivated by the idea that with imagination, hard work and technological innovation we will lead the way towards a world that is cleaner, smarter, and more connected.

We are here to build the world we want to live in.

Are you excited about technology and helping our dealers and customers learn and grow? If you like to see that 'lightbulb' moment in others, come join us and put your skills to great use Our technology is changing rapidly, and we need a skilled workforce to enable us to innovate and succeed.

In this position you will....

Use multiple formats and structures to deliver a diverse suite of training that enhances the basic study of machine systems and operation in support of Volvo's customers with a focus on our Key Accounts.

Opportunities to Excel:

Build relationships with Key Accounts staff to understand customer development needs and contribute to customer visits as a technical and operational advisor.
Create, develop, and implement appropriate programs to build technical and operational expertise within Key Account customer teams.
Innovate to deliver a wide range of instructor led packages, webbased elearnings and virtual sessions, and on the job training guides.
Collaborate with the internal competence development network to enhance the customer training portfolio and support dealer development requirements as appropriate.
Stay current with all new products and procedures to ensure the highest level of technical expertise.
Exercise diligent oversight of the training material inventory of machines, tooling, equipment, and facilities.
Be a role model for safety and environmental care, in the classroom and the field, capable of safely operating all types of construction equipment in varied settings and conditions.
Represent Volvo's values and vision, modeling integrity and credibility.

Who are you?:

Do you dream big? We do too, and we are excited to grow together.

In this role as a successful Customer Training Specialist you will have:

2-3 years' experience in delivering engaging training and assessments to a workforce. Preferably mechanical, workshop or industrial training content.
Passion about mentoring, coaching, and developing apprentices and trainees with an interest in commercial business.
Computer savvy with basic knowledge of Microsoft Office 365 suite and a willingness to develop professional business computer skills.
Curiosity, with initiative to develop skills to become a specialist in the field. Capable of designing a solution for the most complex training request.
Customerfocus, a flexible team player with the ability to frequently travel across the US and Canada.
We will be excited if you
Are trade qualified as a heavy vehicle technician or machine operator with technical work experience preferably gained on Volvo Construction Equipment, Mack or Volvo Trucks & Buses or similar products.
Have experience as a trade or technical school instructor.
Have a Technical or University degree in a related discipline.

What's in it for you?:

We are pleased to offer a solid package of compensation and benefits

You will enjoy:

Competitive base pay
Comprehensive medical, dental and vision insurance
Generous PTO
Tax deferred retirement plans, varied by business; 401(K) with company match
Global organization with expansive career growth opportunities
Volvo Group University for professional and personal development
Workplace health/wellness and reimbursement programs
Oncampus fitness center and café
Avid approach to Sustainability
Culture with a passion for Diversity, Equity, and Inclusion for all
We also offer an array of additional benefits and programs that make today's challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

Ready for the next move?:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

Who we are and what we believe in

Part of Volvo Group,
Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in.