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San Mateo

    Pick Up/ Drop Off Attendant - San Mateo, United States - JBCPlatform

    JBCPlatform
    JBCPlatform San Mateo, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Title:
    PUDO Attendant


    Job Location:
    Foster City, CA

    Job Duration:

    Date Range:
    Tue Apr Sat Nov

    Pay Rate Range: 24.00/ Hr

    onsite 5x a wk

    shifts:

    7:30AM - 4:00PM shift

    or 12:00PM - 8:30PM shift


    JOB DESCRIPTION

    As a PUDO Attendant, you will serve as the real-time, in-person human point of contact for Riders at designated areas; including providing badge authentication, hailing vehicles, performing light crowd control, and assisting the rider on next steps in the event of a service disruption or emergency.

    Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset.

    Responsibilities include:

    • Uphold a safety-centric, inclusive, and open-communication culture

    Passenger Assistance:
    Greet passengers and provide them with a warm and welcoming experience


    • Authenticate riders via badge scanners
    • Hail vehicles back and forth between locations
    • Communicate with cross-ops partners via vehicle slack threads
    • Light crowd control
    • Service status communications
    • Willingness to work flexible shift hours and locations


    Requirements:

    • 2+ years of experience in customer service, retail, or another customer-facing role
    • Excellent communication and interpersonal skills
    • Customer-focused with a strong commitment to providing a positive experience
    • Attention to detail and ability to follow protocols accurately
    • Proactive mindset and resourcefulness
    • Ability to work a
    7:30AM - 4:00PM shift
    or 11:30AM - 8:00PM shift

    Physical

    Requirements:

    • Ability to stand, walk, and be on your feet for extended periods outside
    • Ability to lift and carry moderate loads
    Preferred Skills


    • Experience in high-stress situations, including knowledge of de-escalation techniques
    _________
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