- Develop a positive rapport with each client through routine contact and communication
- Assist with step up of the program to include setting out breakfast and lunch items, toiletries, laundry and shower items, activity sheets
- Assist with closing the program down to include cleaning the day program areas
- Serving meals
- Conduct program intake and initial health wellness screenings
- Respond to immediate client needs, help de-escalate crisis situations, help resolve conflicts and enforce program rules
- Complete program documentation to include daily activity sheets, monthly reports, and incident reports as needed
- Provides support and assistance by completing care coordination tasks such as completing referrals for services and residency forms
- Immediately report serious incidents, allegations, and sensitive program information to the Program Manager
- Work in collaboration with volunteers and partner agencies who are providing services to the women
- Participate in program team meetings, staff meetings, supervision meetings as required
- Build and maintain quality working relationships with colleagues, external and internal stakeholders
- Participate in program quality improvement activities that improve program policies, procedures and client and program outcomes
- Adhere to agency policies and procedures
- Other duties as assigned
- Bachelor's degree and 1 year of direct social services experience, or
- HS Diploma or equivalent and 2 years of direct social services experience, or
- HS Diploma or equivalent and 5 years of work experience
- Experience working with vulnerable populations and the related issues of addiction and mental illness strongly preferred
- Familiarity with DC' Homeless Management Information System (HMIS)
- Knowledge of issues facing those who are experiencing homelessness or other vulnerable populations
- Working knowledge of trauma
- Values commensurate with a community committed to providing inclusive services without regard to race, religion, physical or mental ability, sexual orientation, or gender identity
- Experience with, or capacity to learn, data visualization techniques and software
- Strong cultural competence, including excellent interactions and communication ability with a diverse population
- Mature abilities in developing interpersonal relations, communication, problem-solving, conflict resolution
- Ability to work independently
- Possess crisis management skills
- Excellent written and verbal communication
- Detail oriented and analytical thinker
- Practices reflect N Street Village's vision, mission and values.
- Interactions are timely, responsive and courteous.
- Actively engages in problem solving.
- Seeks resolution of conflicts, shows respect and sensitivity for each person's individuality and preferences and the cultural/ethnic diversity of the people we serve.
- Promotes and/or protects each person's rights, privacy and confidentiality.
- Works collaboratively with others to accomplish goals/tasks.
- Provides support to staff and the people receiving services and in accomplishing personal goals.
- Demonstrates a commitment to high goals.
- Pursues activities to enhance personal and professional growth for self and others, demonstrating a commitment to learning and improvement.
- Meets productivity standards.
- Is organized, efficient, and effective.
- Is responsive, flexible, reliable. And dependable.
- Offers and accepts constructive feedback; encourages and supports others.
- Ability to lift 25 pounds
- Health/Wellness:
- Medical
- Dental
- Vision
- Accident Plan
- Hospital Plan
- Critical Illness Plan
- Employee Assistance Program
- Short-Term Disability
- Long-Term Disability
- Financial:
- 403(b) Retirement Savings Plan
- Flexible Spending Accounts
- SmarTrip Pre-Tax Commuter Benefits
- Insurance:
- Life Insurance
- Travel Insurance
- Time Off:
- Vacation
- Sick Days
- Personal Leave
- Professional:
- Professional Development Reimbursement
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program associate - Washington, United States - N Street Village
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Description
Title: Program AssociateSupervisor: Program Manager
Direct Reports: N/A
Location: Patricia Handy Place for Women; In-person
Status: Full-Time; Non-Exempt
N Street Village supports women in Washington, D.C. experiencing homelessness by offering a broad spectrum of services, housing, and advocacy in an atmosphere of dignity and respect.
If you're a talented professional seeking a Washington, DC career where your work will make a real difference in people's lives, we want you on our team.
The Program Associate is a part of an interdisciplinary team that provides services for women in N Street Village's programs that include day services, low barrier shelter, temporary shelter, and permanent supportive housing.
Responsibilities:
The hourly rate for this position is $20.40 per hour.
Benefits:
Sunday-Thursday from 3:00p-11:00p.