Part-time Houseman - Lancaster, United States - TownePlace Suites Marriott Lancaster
1 week ago
Description
SUMMARY:
Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
- Perform quality assurance (QA) requirements for department.
- Remove laundry from rooms and/or chutes.
- Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
- Advise management when supplies need to be replenished.
- Responsible for keeping laundry room and equipment clean and working in a safe manner.
- Restock linen on floors as necessary.
- Clean and maintain common areas, i.e., elevators, guest laundry, stock and store
- Maintain work areas in a clean and orderly manner.
- Restock supplies in all common areas.
- Remain highly visible and be readily available for guests at all times.
- Take initiative to offer assistance or answer questions throughout the hotel.
- Proper administration of key control.
- Willingness and ability to train new associates.
- Complete maintenance work orders and deliver to the supervisor in a timely manner.
- Thoroughly understand and implement the Brand service culture.
- Perform all shift checklist responsibilities.
- Support team members to ensure the team's entire workload is completed daily.
- May be asked to operate a motor vehicle in the course of running errands for the hotel.
- Perform other duties as required.
SUPERVISORY RESPONSIBILITIES:
- None
Education and/or Experience:
- High School diploma or GED preferred.
- No previous experience required, but preferred.
Knowledge, Skills and Abilities:
- Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
- Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
- Ability to communicate effectively.
- Ability to work in a fastpace, highenergy and demanding work environment.
- Basic knowledge of hotel operations or ability to learn quickly.
- Ability to work as a team player with all levels of associates.
- Dedicated, hardworking, selfmotivated.
- Good time management skills; multitasks skills; ability to prioritize; and coordinate details.
- Flexibility to adjust work priorities as necessary.
- Skill in operation of tools and equipment listed below.
SPECIAL REQUIREMENTS:
- Prompt and regular attendance.
- Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
- Comply with hotel and/or department uniform and professional behavior and appearance standards.
- Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
- Participate in all mandatory job training and meetings, i.e., ("Service Snap Shots",
- Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
- Complete "Service Fanatic" training within required time frame.
- Practice safety standards at all times.
- Immediately report any suspicious activities by guests or others.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.**
EQUIPMENT OPERATED:
- Laundry machines
- Oasis dispensers
- Ozone machines
- Vacuum cleaner
- Laundry cart
- Laundry chute
- Shelving on Wheels
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.
- While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
- The associate is regularly required to stand, walk, and reach with hands and arms.
- The associate must frequently lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- The noise level in the work environment is usually modera
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