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    Customer Engineer III - Santa Clara, United States - Applied Materials

    Applied Materials
    Applied Materials Santa Clara, United States

    1 week ago

    Applied Materials background
    Description
    Key Responsibilities

    Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance.

    Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls. May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings. Verifies operational quality of system equipment.

    Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. May identify procedural issues.

    Can perform most retrofits on equipment. Assists in process issues.

    Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.

    Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customer's business. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback. Understands the impact of various actions/decisions on the account. Is aware of potential dissatisfies and escalates as appropriate. Develops and executes corrective action plans.

    Performs BKM's. Actively engages in the use of knowledge management systems. Complies with all IP guidelines.

    Complies with all safety procedures and consistently demonstrates safety as a value.

    Functional Knowledge

    Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area

    1-2 y experience with PDC SEM tool maintenance / integration or equivalent - required

    Business Expertise

    Uses knowledge of how the team integrates with others to accomplish the team objectives

    Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge

    Leadership

    Provides informal guidance and support to more junior team members

    Problem Solving

    Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures

    Impact

    Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency

    Interpersonal Skills

    Explains technical information within the team

    Qualifications


    Education:
    Associate's Degree


    Skills:

    Certifications:

    Languages:

    Years of Experience:

    • 10 Years

    Work Experience:
    Additional Information


    Time Type:
    Full time


    Employee Type:
    Assignee / Regular


    Travel:
    Yes, 10% of the Time


    Relocation Eligible:
    Yes

    U

    S Salary Range:
    $ $56.65


    The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.

    In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.


    For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

    Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace.

    All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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