Clerical Associate - New York, United States - NYC Health + Hospitals

NYC Health + Hospitals

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About NYC Health + Hospitals:

NYC Health + Hospitals/Metropolitan is the hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities.

The facility provides culturally-sensitive care in a welcoming environment, emphasizing primary care medicine and incorporating the latest advances in medical science.

Metropolitan delivers high quality health services with compassion and respect to all individuals.

Since its establishment in 1875, the hospital has been associated with New York Medical College, marking the oldest collaboration between a hospital and a private medical school in the United States.

Metropolitan is part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our goal is to provide top-notch health services to all individuals.

Every team member adopts a person-centered approach that embodies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathetic communication and collaboration.

Front Desk responsibilities include handling check-ins and check-outs for both in-person and telehealth visits; making reminder calls; pre-registering patients; managing appointment and referral work queues.

Conducting patient interviews to gather necessary information, such as demographics, biography, and insurance details. Ensuring accurate entry of information into EPIC (Pre-registration system).

Scanning patient ID, insurance cards, referral forms, and consent forms into the document imaging system.

Assisting in proper handling of patients' protected health information to maintain HIPAA compliance.

Ensuring timely billing procedures, verifying insurance eligibility for accurate demographic and insurance information (commercial, managed care, etc.)

Delivering professional and high-quality customer service to patients following department protocols and utilizing the EPIC system/ICARE values.

Supporting the patient care team in providing comprehensive, patient-focused care.

Accepting various forms of patient payments and following cash reconciliation policies and cashier procedures.

Issuing payment receipts through the EPIC Cash Management system.

Reconciling all payments received, preparing daily cash reconciliation reports, and submitting them for review.

Updating patient installment agreements and ensuring correct payment amounts.

Overseeing the tasks of Clericals Ills in their assignments.

Providing registration and customer service training as required.

Distributing MetroCards to patients.

Offering bilingual services to patients utilizing the Interpreter Service when necessary.

Contributing to a patient-satisfaction and staff-engagement supportive environment.

Documenting and following up with reminder calls.

Using EPIC to monitor no-shows, cycle time, and TNAA for effective daily management.

Maintaining a safe patient environment by adhering to safety policies and attending scheduled education programs.

Ensuring medical form (MSQ11) is provided to the appropriate provider for completion.

Responsible for upholding Cultural Competency and Network Customer Service standards

Reviewing and validating accuracy of recorded data in billing systems as necessary

Keeping work area organized and tidy.

Providing clerical coverage when needed.

Minimum Qualifications:

A high school diploma or equivalent education; and
Six (6) months of full-time satisfactory clerical experience and/or public interaction experience, such as sales processing; order taking, processing, and delivery; information retrieval and dissemination; addressing customer concerns, issues, and complaints; and/or similar customer service tasks.

How To Apply:

NYC Health and Hospitals provides a competitive benefits package that includes:

Comprehensive Health Benefits for employees working 20+ hours per week
Retirement Savings and Pension Plans
Loan Forgiveness Programs for qualified employees
Paid Holidays and Vacation in line with employees' Collective Bargaining agreements
College tuition discounts and opportunities for professional development
Various employee discount programs