Service Manager - Rosemont, United States - Windy City Harley Davidson

Windy City Harley Davidson Rosemont, United States

3 weeks ago

Description

About Us
Windy City Motorcycle Company (WCMC) is a veteran-owned company that operates as more than just a motorcycle retailer. We are a team of riders - catering to other riders.

As the largest motorcycle retailer in the industry, WCMC is setting the standard and shaping the future of motorcycle retail experience.

Our teams are fueled by their passion for fulfilling dreams of riding two-wheeled, three-wheeled, and power sports vehicles, making each day at work an exciting new adventure.

If you share our passion for motorcycles, then come join us by rolling on the throttle
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PLEASE NOTE:
This position will be in the Chicagoland Area and Surrounding Suburbs_

Responsibilities- Assist customers in servicing, repairing and explaining each service needed Understand customer; match requirements and concerns to various service options Explain service being performed and keep customer informed and updated throughout the service of their vehicle Stay up to date on new products, features, accessories and attending product training as required Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness Hire and supervise all service department personnel, as well as monitor their performance in servicing customers Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business. Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications- A minimum of 3 years of experience as a service manager (preferred) Strong focus on providing excellent customer service High school diploma or higher education Clean driving record & valid driver's license Driven personality, eager to improve and able to work within and support internal teams
Benefits

Health, Dental, Vision, Life Insurance and MORE
401k Plan with company match Paid Time Off Business casual dress code A fun environment We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._

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