Universal Banker - Barneveld, United States - The Peoples Community Bank

Description

UNIVERSAL BANKER

Department:
Operations


Reports To:
Location Manager


Supervises:
None


Summary:
Performs customer services. Responsible for the development of new business relationships and maintaining existing relationships. Answers questions on all services the financial institution provides, and recognizes selling and referral opportunities.


Major Duties & Responsibilities:

• Provides a complete range of customer services at the financial institution including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts.
• Proactively prospect for new business.
• Actively refers loan, trust, insurance, and brokerage services to appropriate financial institution specialists.
• Assists supervisor in establishing objectives and plans for location.
• Participates in sales, service and product training meetings.
• Represents the financial institution in community affairs and civic organizations.
• Processes deposits, withdrawals, transfers and loan payments.
• Sells cashier's checks and money orders.
• Cross sells banking products and services
• Assists customers with account maintenance.
• Assists customers in the safe deposit box area to access a box.
• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
• Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
• Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit/leased boxes, and money orders.
• Receives mortgage, consumer loan and other payments and ensures the payments match balances due.
• Generates customer receipts.
• Places holds on accounts for uncollected funds.
• Counts, checks and packages coin and currency.
• Is responsible for checking night depository bags and recording proper information on the financial institution's forms.
• Prepares reports for management as required.
• Provides personal banking account advice including suggestions for account resolution and other information to assigned customers as needed.
• Assists potential customers in establishing new accounts and completing customer account files.
• Reports on product marketing, enhancement, deletion and development to senior management on a regular basis.

Education & Experience:

• Associate degree or three to five years previous experience as a customer service representative.
• Extensive background in financial institution operating policies and procedures, banking regulations (state and federal), employee development, and public relations.
• Good communication skills as well as excellent sales abilities.
• Good knowledge of all retail financial institution products and services.

Benefits:

• 401(k)
• 401(k)

matching

• Bereavement leave
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Employee stock ownership plan
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing to work an average of two (2)

Saturdays per month from 9:00 AM - 12:00 PM at the Barneveld location of The Peoples Community Bank?


Education:

• High school or equivalent (required)

Experience:

• Cash handling: 1 year (preferred)
• Banking: 1 year (preferred)
• Customer service: 2 years (required)

Ability to Relocate:

• Barneveld, WI 53507: Relocate before starting work (required)

Work Location:
In person