On-call - Resident Service Specialist - Falls Church, United States - New Hope Housing Inc
Description
Position:
Residential Services Specialist
Reports to:
Coordinator of Residential Services
Supervises:
N/A
Summary of Position:
The Resident Services Specialist is responsible for monitoring the shelter's activities on his/her shift to ensure a safe, manageable, positive-energy living environment.
The Residential Services Specialist is a site team member and focuses on the residents and how best to assist them during their stay.
Essential Responsibilities:
- Some of the essential responsibilities of the Residential Services Specialist include, but are not limited to:_
- Ensures a safe and manageable living environment for the shelter residents. Monitors residential areas, is visible, and interacts regularly and informally with shelter residents.
- Reads log book from previous shift to note any items that need attention.
- Completes essential forms for residents' intake and checkout procedures.
- Consult with the Coordinator of Residential Services and case managers regarding residents' personal needs, behavior, and service planning.
- Within limits assists residents in processing issues, problemsolving, parenting, etc. Provides a positive role model for residents.
- Maintains all required documentation of residents' activities on a current basis.
- Assists in dispensing medication to residents. Daily counts all medications and updates medication log.
- Conducts breathalyzer and drug urine screens as needed.
- Distributes medication, medication vouchers, taxi vouchers, bus tokens, linens, and toiletries to residents by established procedures.
- Answers telephone and routes calls and messages to appropriate staff in a professional manner. Responds to inperson and telephone inquiries from the public about New Hope Housing, Inc. with a courteous and professional demeanor.
- Supervises resident chores and resident upkeep of their areas. Informs case manager when there are problems.
- Assists with resident activities and programs as assigned.
- Accounts for all donations received during the shift. Controls access to donations by residents and secure donations as appropriate. Issue receipts to donors.
- Replenishes the supply closet when needed, assists in serving meals when needed, and monitors meal times at the Shelter.
- Works flexible hours, including evenings, weekends, and overnights as assigned.
- Models a caring, concerned, and respectful attitude toward residents.
- Maintains adherence to resident guidelines and upholds shelter procedures.
- Is familiar with and complies with the policies and procedures of New Hope Housing.
- May orient and/or supervise courtreferred volunteers.
- Communicates regularly with referring agencies and maintains all required documentation as assigned.
- Participates in all staff meetings and required training.
- Transports residents in agency vehicles, including the agency's 15passenger van, on an asneeded basis and only when the supervisor requests.
- Light cleaning includes emptying common area trash cans, wiping down counters, mopping common area floors, etc.
- Performs other duties as assigned.
Preferred Qualifications:
This position requires the following:
- High School Diploma or the equivalent.
- Extreme High level of Exceptional Customer Service.
- The individual possesses the knowledge, skills, and abilities necessary to work with homeless individuals while being aware of their needs.
- Experience working with adults experiencing homelessness, diagnosed with behavioral health disorders, or are substance dependent.
- Counseling and crisis intervention skills.
- Clinical experience preferred.
- Ability to communicate effectively both orally and in writing.
- Computer literate.
- To be approved by our insurance carrier, you must successfully pass a background check and possess a valid driver's license with a good driving record.
New Hope Housing is proud to be an EOE/ADA employer that values diversity_**
_ __ADA Statement: New Hope Housing Inc. will make reasonable accommodations in _
_compliance with the Americans with Disabilities Act of 1990._
_ __Any person in need of accommodation should contact Human Resources directly for assistance._
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