- Perform on-site and remote technical & network level1, level2 and level4 support.
- First point of contact for troubleshooting of IT problems and resolving if possible
- Logging all IT problems via ITSM ticketing system (SysAID), maintaining use of ITSM and expanding its use within the company
- Analyzing system logs and identifies potential issues with computer systems.
- Overseeing computer security and anti-virus updates etc.
- Answering technical queries and assisting end users.
- Develop, maintain, and monitor all server backups and iron mountain distributions.
- Adding, removing, or updating user account information, resetting passwords, etc.
- User administration (setup and maintaining account).
- Monitor and maintain photocopiers and printers.
- Good knowledge of zero trust environment with end point protection software.
- Assist in the organization and inventory of all hardware and software resources.
- Assists in the planning, design, and implementation of various systems including desktop PCs, servers, network equipment, and software applications.
- Assists in the migration of application and services to new hardware.
- Applying operating system updates, patches, and configuration changes.
- Ensuring that the network infrastructure is up and running.
- Quickly arrange repair for hardware in event of hardware failure.
- Maintain FTP accounts/file transfers and assist clients with access issues.
- Design and run all end of month reports for clients.
- Maintains excellent communication with the IT Manager on all tasks and projects.
- Performs other duties as assigned.
- Must have Advanced knowledge of Microsoft Windows Server 2016/2019, Microsoft O365/Azure, and Microsoft SQL Server.
- Must have experience building a server from scratch, including hardware installation and OS installation
- Knowledge of working with Microsoft PowerShell would be a plus
- Must have a good understanding of Active Directory and Windows Server knowledge
- Must have the ability to manage file permissions on a windows server
- Experience in VMWare vSphere and iSCSI SAN maintenance would be a plus
- Knowledge and experience using SysAid or an ITSM (IT Service Management Software).
- Knowledge and experience using ManageEngine AD management software would be a plus
- Knowledge and experience with Nutanix and AHV would be a plus
- Knowledge and experience with FortiGate NAC/Firewalls would be a plus
- Have Advanced working knowledge of DNS, DHCP and GPO's
- Must have strong experience supporting Windows in a corporate environment and Linux would be a plus.
- Should have the ability to provide technical guidance to Helpdesk Technicians
- Must have an Advanced understanding of networking. Must have done switches, routers configuration.
- Proficient in network configuration and maintenance, including switches, routers, firewalls, VLANs, etc.
- Ability to troubleshoot network issues and perform network security audits
- Knowledge of backup solutions and strategies for enterprise environments
- Proven track record of successfully managing projects from inception to completion
- Should be able to manage a project from research to implementation with good organizational skills.
- Skilled in networking technologies and protocols, such as switches, routers, TCP/IP, VPN, etc
- Excellent communication skills and customer service skills
- Good Team player with the ability to work well with others
- Ability to read, write and speak the English Language.
- Must be able to lift up to 50 lbs.
- Bachelor's degree or Associates degree in computer science or related field.
- Practical relevant work experience of 4 to 5 years
- PC Technical work or Desktop Experience a must.
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Description
Job Description
Job DescriptionRole: Sr. System Administrator
Type: Fulltime
Location: Canton, MA
The Sr. System Administrator is responsible for providing a full range of IT support and technology services to internal and external customers. Services include administration, maintenance and implementation of enterprise infrastructure including servers, networks, helpdesk, devices, and applications. Includes business interaction analysis technology related issues, prioritization, and resolution.
Essential Duties and Responsibilities:
Experience And Qualifications:
Education And/or Experience:
Working Conditions / Physical Demands:
Sitting at workstation for prolonged periods of time. Extensive computer work. Phone work required. Workstation may be exposed to overhead fluorescent lighting and air conditioning. Some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand, as necessary. Moderate level of reaching, stooping, kneeling, and crouching.
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, the company reserves the right to modify, add or remove duties and assign other duties, as necessary.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed here) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
