Community Relations Director - Downers Grove, United States - Saratoga Grove Retirement & Assisted Living
2 weeks ago
Description
Elevate Your Career as a Community Relations Director
Are you a dynamic and passionate professional with a knack for building meaningful connections? Our Independent/Assisted Living Campus is on the lookout for a motivated Community Relations Director to take charge of developing, marketing, and growing our resident census. If you thrive in a fast-paced environment, possess excellent communication skills, and are dedicated to making a positive impact on the lives of prospective residents and their families, this is the role for you.
Reports to:
General Manager
Collaborates with:
Marketing Director
Your Mission:
As the Community Relations Director, you will be instrumental in shaping the growth of our community by showcasing the unique benefits of our Independent/Assisted Living Campus to prospective residents and responsible parties.
Your dynamic approach to marketing, selling, and providing vital information will drive interest and engagement, resulting in a thriving census and a positive impact on our residents' lives.
Key Responsibilities:
- Develop, implement, and evaluate the facility's admissions and marketing activities.
- Manage and analyze inquiries through tracking systems, adhering to corporate standards.
- Collaborate with the Director of Communications for press release ideas and public interest events.
- Submit weekly reports on admissions and marketing activities to the General Manager and RMD.
- Practice prudent fiscal management while monitoring the marketing budget.
- Organize communitybased education seminars, lectures, and events.
- Advise facility leadership on public relations matters.
- Maintain a strong public relations program to benefit the facility and the community.
- Uphold HIPAA regulations to protect resident privacy.
Dynamic Marketing Approach:
- Utilize CRM systems and tools to manage referral sources and sales.
- Schedule and lead effective presentations, following up on leads from events and presentations.
- Manage both short and longterm inquiries to build relationships that lead to quality admissions.
- Qualify admissions clinically and financially, overseeing the process and documentation.
- Utilize the telephone and collateral materials effectively as sales tools.
- Develop, establish, and train a backup admission team.
- Assess team performance, discussing sales, inquiries, census, and marketing plans with leadership.
- Coordinate marketing efforts across the system to ensure a successful team approach to developing census.
Why Choose Us?
- **Meaningful Impact**: Make a real difference in the lives of prospective residents and their families.
- **Collaborative Environment**: Work alongside a dedicated team that values teamwork and communication.
- **Personal Growth**: Engage in ongoing training and development to expand your skill set.
- **Budget Management**: Develop prudent fiscal skills while managing the marketing budget.
- **Community Building**: Foster relationships and connections within the community.
- **Adaptive Selling**: Utilize various tools to effectively present benefits and empathize with customers.
- **Team Empowerment**: Train and monitor an admission team, ensuring efficient operations.
- **Strategic Coordination**: Collaborate with other entities within the system to achieve success.
Shape Our Community, Shape Your Future
Salary/ Wage Range
Benefits:
Dental InsuranceHealth InsuranceVision InsuranceDisability InsuranceBasic Term Life and AD&D Insurance & Voluntary Term Life and AD&D InsuranceWellness ProgramPaid Time Off401(k)Accident coverage, Hospital Indemnity coverage, Critical Illness coverage, Legal and Credit coverage, Pet Insurance
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