Customer Experience Representative - Redlands, United States - Prime-Line Products LLC

Description

• Provides timely and accurate information to customer orders status, pricing and product knowledge requests.
• Receives and processes customer requests/orders; resolves customer issues, analyzes customer needs, provides information and ascertains who best can provide the information, and routes the request to the proper person.
• Processes customer returns according to established department policies and procedures.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Calls customers when necessary to advise shipment delays and/or information necessary to process orders.
• Initiates orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
• Partners with sales representatives to meet and exceed customer expectations.
• Makes changes to or cancels orders/backorders.
• Performs other duties of a similar nature or level, as assigned.

• High School diploma or GED; two years' of experience in customer service handling high volume phone calls; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Customer service experience in manufacturing and or distribution environment is preferred.
• Strong Microsoft Office skill set, particularly Excel and Word.
• Oracle experience is preferred.
• Superior ability to communicate professionally and assertively to clients.
• Ability to calculate figures and amounts; basic mathematical skill is required.
• Ability to maintain sensitive and confidential information.
• Strong ability to swiftly grasp and resolve various customer issues and concerns.
• Ability to read and interpret documents such as operating and maintenance instructions and procedure manual
• Ability to accomplish assigned projects utilizing strong oral and written communication, interpersonal, project management, time management and collaboration skills.
• Ability to work effectively in various team environments.
• Ability to perform high quality work within assigned deadlines.
• Ability to think strategically and be able to focus on the accomplishment of current departmental priorities.
• Superior ability to provide service with integrity at all times.
• Ability to streamline processes through necessary skill sets.
• Regular, timely attendance.