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Lake Placid

    Guest Service Agent - Lake Placid, United States - Hersha Hospitality Management, LP

    Hersha Hospitality Management, LP
    Hersha Hospitality Management, LP Lake Placid, United States

    4 days ago

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    Description
    Overview


    Job Title:
    Guest Service Agent

    Greet guests warmly, handle registrations, and provide service in a friendly and courteous manner in line with hotel/brand and sustainability standards.

    Position Requirements


    • Promptly welcome guests and offer assistance as needed.
    • Register and assign guests to rooms.
    • Arrange payment methods and validate credit.
    • Manage reservations efficiently.
    • Handle billing, process payments, and provide change to guests.
    • Manage communication through phones or PMS system.
    • Address guest requests promptly.
    • Resolve guest complaints, escalating to a supervisor if required.
    • Secure guests' belongings in the hotel safe as needed.
    • Conduct bookkeeping tasks, including reconciling accounts and performing audits.
    • Focus on enhancing guest satisfaction levels.
    • Adhere to sustainability guidelines under HHM's EarthView program.
    • Practice workplace safety, use necessary protective equipment, and follow safety standards.
    • Assist in the breakfast area and help guests with luggage during peak times.
    • Ensure overall guest satisfaction.
    • Fulfill other duties as assigned by management.
    Experience


    • Preferably hold a High School diploma or equivalent.
    • Previous customer service experience or equivalent training is required.
    • Familiarity with PMS systems is advantageous.
    HHM Benefits and Perks


    • Competitive compensation for both full-time and part-time roles
    • Comprehensive Medical, Dental, and Vision Health Insurance
    • Generous Paid Time Off
    • 401k Company Match
    • Complimentary Basic Life Insurance
    • Discounts on Travel
    • Commuter Transit and Parking Benefits
    • Employee Assistance and Wellness Program
    • Opportunities for Educational and Professional Development
    • Referral Bonus Program
    Work Environment and Context


    • Varied work schedules including holidays, weekends, and alternate shifts.
    • Involves standing for extended periods, walking, lifting up to 25 pounds, bending, reaching, and stooping.
    What We Believe

    People Are Our Capability - Hearts That Serve - Only Excellence - Agility - Taking Ownership

    About the Company

    HHM Hotels upholds equal-opportunity employment practices.

    We value diversity and do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other protected category as defined by law.

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