Electronic Surveillance System Analyst - Fredericksburg, United States - NANA Regional Corp

NANA Regional Corp Fredericksburg, United States

2 weeks ago

Description

Electronic Surveillance System Analyst (Active Top Secret Required)

in

Fredericksburg ,

Virginia

Overview
Work Where it Matters
Synteras, an Akima company, is not just another federal IT contractor.

As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Synteras, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders

, Synteras provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers

, Synteras delivers the optimum solution to our nation's vital IT, communications, and cybersecurity efforts on time and on budget.
As a Synteras employee

, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job Summary:
Synteras is looking for an Electronic Surveillance System Analyst to join our team supporting the Federal Bureau of Investigation.

In this role, you will be a part of an overall Electronic Surveillance Service Delivery and Service Level Agreement (SLA) Management process for the FBI National Domestic Communications Assistance Center.

Candidate must have law enforcement experience and be able to obtain and maintain a Top Secret clearance.

Must have a combination of education and experience demonstrating an understanding of law enforcement and IT service management, incident management, and problem resolutions process, or equivalent.

Responsibilities

Job Responsibilities:

Supports operations of National Domestic Communications Assistance Center (NDCAC) Technical Resource Group (TRG) including the management, operation, and maintenance of associated hardware, software, and processes.

Utilize and demonstrate expert understanding of the knowledge required for each area.

Provides timely and expert incident management services in strict adherence to the Service Agreement Level (SLA) metrics and Key Performance Indicators set forth by the program.

Documents, coordinates, and answers technical questions and reported incidents from Emergency Responders that report system problems or incidents.

Problems may include poor system response time, potential security incidents, inability to access system resources, or questions on the use of a specialized software.

The Associate Systems Analyst may alternatively train end-users to perform the resolution steps through self-service, or by another area, such as the security administration, systems administrator, etc., based on Synteras organizational structure and separation of duties principles in place.

Coordinates with the PM/TL to ensure problem solution and user satisfaction. Make recommendations, if needed for improvement or corrective action.
Assists PM/TL with the preparation of status reports and presentation on staff schedules, call volume and ticketing statistics.

Administers and maintains the ticket management tool and promote the proper use of the tool to ensure each user experience quality / reported incident is properly documented, monitored, resolved, and evaluated.

Assists end user with accessing NDCAC services and support.

Applies advanced diagnostic techniques to identify problems, investigate causes and recommend solutions; provides network troubleshooting and support; may participate in the administration and design of websites/SharePoint sites.

Acts as the first POC to interact with the NDCAC's federal, state and local LEO contacting the NDCAC for assistance.

Evaluates requests for assistance and provides appropriate level of help to the LEO until the issue is resolved or the question answered.

Provides assistance by disseminating appropriate LES information to LEOs and directing recourses which include: CSP points of contact, best practices, white papers, processes and procedures.

Assists other NDCAC personnel with problems or issues.
Supports the tiered Help Desk architecture.
Performs and conduct research of potential resolution of technical issues.

Works closely with Engineering, Security, and Systems Administration teams to incorporate customer feedback and address key support and usability concerns for customers.

Communicates and interacts effectively with internal and external partners including but not limited to, third-party support team, Government customers, and system users.

Evaluates tools, best practices, technologies, and approaches to service delivery problems / issues for incorporation into the overall service management policies and procedures.

Maintains standard operating procedures.
Qualifications

Minimum Qualifications:
Bachelor's degree or equivalent specialized experience
Must have at least five (5) years direct related experience in help desk and network support
A minimum of three (3) years' experience in Information Technology (IT) help desk operations with familiarity in troubleshooting, operating and maintaining IT systems
Experience with criminal investigations in which cyber or electronic surveillance techniques where deployed and successfully executed to apprehend criminals. (i.e. candidate could have been an affiant in a Title 3 or pen-register/trap-trace court order or a member of the Computer Crime or Computer forensic investigation team)
Experience with Federal, State and Local criminal law and criminal proceedings. (i.e. has sworn out and executed search warrants and court orders. Particularly against communications service providers such as AT&T, Verizon, T-Mobile, Facebook, WhatsApp etc.)
Experience analyzing various types of returns from communications service providers (i.e. Call Detail Records, RTT, PCMD, mobile forensic reports, etc.)
Possess and demonstrate excellent customer service centric attitude
Be proficient with Microsoft Office products; especially using Excel (i.e. knows how to import data, apply formatting to cells, use formulas, create pivot tables, etc.)
Possess an understanding of computer operating systems, networks and hardware (i.e.

has experience with deploying, operating, maintaining and troubleshooting computer networks such as desktops, Wi-Fi access points, routers, switches, VPN appliances, etc.)

Troubleshooting common desk-top PC and mobile operating systems,
Experience with communications technology research, analysis and documentation.
Providing technical analyses in; Internet and networking technologies and/or electronic surveillance systems, telecommunications
Intelligence/analytical and/or investigative experience specific to social media research involving criminal investigations
Possesses good, positive and customer-oriented attitude along with demonstrated oral and written communications skills

Desired Qualifications:

Possession of one or more IT industry certifications such as Net+, A+, Sec+, CCNA, NATIA – Certified Technical Investigator (CTI) etc.

Experience as a technically trained Detective/Officer/Analyst (i.e. has conducted investigations where he/she is responsible for the deployment, operation, maintenance and troubleshooting of electronic surveillance equipment specifically used for communications intercepts or analysis)
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws.

All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job- or information about job applications status is not available at this contact information).

#J-18808-Ljbffr

Senior Systems Engineer/Analyst

2 weeks ago

Precise Systems (MD) Fredericksburg, United States

As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acqui ...
Senior Systems Engineer/Analyst

1 week ago

Precise Systems (MD) Fredericksburg, United States

Job Description · As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and we ...
Systems Analyst

1 week ago

CGI Technologies and Solutions, Inc. Fairfax, United States

Systems Analyst / Software Developer TS/SCI with Poly REQUIRED · Category: Project Management · Main location: United States, Virginia, Fairfax · Position ID: J · Employment Type: Full Time · Position Description: · Are you looking to apply your analytical and problem-solving sk ...
Systems Analyst

2 weeks ago

CGI Technologies and Solutions, Inc. Fairfax, United States

**Systems Analyst / Software Developer TS/SCI with Poly REQUIRED** · **Category:** Project Management · **Main location:** United States, Virginia, Fairfax · **Position ID:** J · **Employment Type:** Full Time · **Position Description:** · Are you looking to apply your analytica ...
Systems Analyst

20 hours ago

CGI Group, LLC Fairfax, United States

Systems Analyst / Software Developer TS/SCI with Poly REQUIRED · Position Description · Are you looking to apply your analytical and problem-solving skills to implement and support critical systems? CGI seeks a high-potential Technical Analyst/Software Developer able to work in ...
Systems Analyst

1 day ago

CGI Technologies and Solutions, Inc. Fairfax, United States

**Systems Analyst / Software Developer TS/SCI with Poly REQUIRED** · **Category:** Project Management · **Main location:** United States, Virginia, Fairfax · **Position ID:** J · **Employment Type:** Full Time · **Position Description:** · Are you looking to apply your anal ...
Systems Analyst

2 weeks ago

Zillion Technologies McLean, VA, United States

***THIS ROLE IS OPEN FOR SPONSORED CANDIDATES*** · ***CANDIDATES WITHIN 25 MILES FROM MCLEAN, VA ARE ENCOURAGED TO APPLY*** · ***THIS ROLE REQUIRES THE ANALYST TO BE ONSITE (HYBRID), 3 DAYS A WEEK*** · ***THIS ROLE IS FOR A DIRECT CLIENT*** · Systems Analyst · Duration: 7 months ...
Systems Analyst

1 week ago

Atlas Technologies Inc Alexandria, United States

Job Description · Job DescriptionAtlas Technologies, a rapidly expanding company supporting the US Military and other Government entities, is seeking a passionate, flexible, highly motivated team player to join our group of Information Technology professionals. If you are comfort ...
System Analyst

20 hours ago

Apex Systems McLean, United States

12 month+ W2 Contract · Hybrid In McLean, VA (3-4 days on-site) · Rate: $26 an hour · Job Description: · What will I be doing? · As Contract and System Analyst, Category Management, you will manage supplier data upkeep and program implementation through Salesforce, Smart Spend ...
System Analyst

3 days ago

Econosoft Inc. McLean, United States

Bachelor's degree preferred or commensurate with experience · 3+ years experience in pharmaceutical, project administration and/or administrative role. · Experience with clinical operations technologies desired (e.g. Veeva) · Understanding of system development lifecycle requirem ...
Healthcare Systems Analyst

1 day ago

Aegis Corps, Inc. Falls Church, United States

ACI is seeking a Health Care Systems Analyst to join our team. We provide data analytics using daily, weekly and monthly reports , as well as prepare Ad-Hoc reports using the CHCS, MDR & GENESIS environment. · Duties: The Business Analyst supports requests from analysts and senio ...
Systems Analyst Senior

1 week ago

Apex Systems Falls Church, United States

Business/Data Analyst · If interested, send an updated resume to · Location: Hybrid - Onsite in McLean Tuesday through Thursday. · Assignment Type: Contract Only - Currently funded through EOY with opportunity for extension. · Schedule: Standard · Pay: $55 an hour · Interview In ...
Business Systems Analyst

2 weeks ago

George Mason University Fairfax, United States

Business Systems Analyst · Fairfax, VA · Classified Staff · Opening on: Dec · Department: · Fiscal Services · Classification: · Info Technology Spec 2 · Job Category: · Classified Staff · Job Type: · Full-Time · Work Schedule: · Full-time (1.0 FTE, 40 hrs/wk) · Loca ...
IT Infrastructure System Analyst

2 days ago

Inova Health System Fairfax, United States

The IT Infrastructure System Analyst will support Inova Fair Oaks Hospital and successfully coordinates the implementation of small projects. Communicates project and team status to internal/external audiences to keep project teams informed. Assists in the recruitment, developmen ...
Business Systems Analyst

2 weeks ago

George Mason University Fairfax, United States

· Business Systems Analyst · Fairfax, VA · Classified Staff · Opening on: Dec 8 2023 · Add to favorites · Favorited · View favorites · Department: Fiscal Services · Classification: Info Technology Spec 2 · Job Category: Classified Staff · Job Type: Full-Time · Work Schedule: Ful ...
Sr. Systems Analyst

2 weeks ago

Inova Health System Fairfax, United States

The Sr. Systems Analyst - Medical Staff Credentialing leads credentialing for the Provider Communication Team to consolidate and centralize provider communication function. Leads team that will serve as a central point of contact for provider communications. Provides leadership a ...
Sr. Systems Analyst

4 days ago

Inova Fairfax, United States

Job Description · The Sr. Systems Analyst - Medical Staff Credentialing leads credentialing for the Provider Communication Team to consolidate and centralize provider communication function. Leads team that will serve as a central point of contact for provider communications. Pr ...
Sr. Systems Analyst

1 week ago

Inova Health System Fairfax, United States

The Sr. Systems Analyst - Medical Staff Credentialing leads credentialing for the Provider Communication Team to consolidate and centralize provider communication function. Leads team that will serve as a central point of contact for provider communications. Provides leadership a ...
Senior Systems Analyst

1 week ago

Zillion Technologies McLean, United States

Senior Systems Analyst · Duration: Contract with opportunity for extension. · Location: Onsite (Hybrid) in McLean, VA on Tuesday, Wednesday and Thursday · Work Authorization: H1B USC GC · Years of experience: 5+ · Must Haves: This is an analysis position, not a developer. Need t ...
Business Systems Analyst

5 days ago

Pyramid Consulting, Inc McLean, United States

Immediate need for a talented Business Systems Analyst . This is a 0 6 + Months contract opportunity with long-term potential and is located in Mclean, VA/ Richmond, VA(Onsite). Please review the job description below and contact me ASAP if you are interested. · Job ID ...