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    M365 Service Engineer - St. Louis, United States - Adaptive Solutions Group

    Adaptive Solutions Group
    Adaptive Solutions Group St. Louis, United States

    1 day ago

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    Description

    Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas.

    We are currently looking for a M365 Service Engineer to join our team.

    Responsibilities
    • Provides quality internal and external customer service surrounding the Company values.
    • Assists in designing and implementing the assessment and migration practices and procedures
    • Assists in the delivery of the Consulting Services roadmap
    • Selects and implements toolkits that enable the migration services practice to become more efficient and effective
    • Directly responsible for the creation and maintenance of all M365 templates and customer reports.
    • Coordinates and remains closely aligned with the Service Delivery and Technology organizations to deliver and manage contracted engagements
    • Closely aligned with Architecture and Engineering to maintain knowledge of product roadmap and adjusts Consulting Services roadmap as required
    • Participates in coordinating with the Project Management Office to ensure proper planning for technology and resources are in place to meet customer deliverables
    • Participates in the creation of statements of work to ensure projects are delivered successfully with appropriate levels of gross margin and customer satisfaction
    • Assists in managing and coordinating 3rd party partners and vendors to deliver solutions for Consulting Services engagements
    • Participate in creating a learning program to ensure all members of the Professional Services and Service Delivery organizations are current on modern and relevant technologies
    • Participate in the creation of an annual budget to ensure appropriate funding for training, travel, lab equipment, and staffing necessary to deliver budgeted Professional Services revenue and gross margin
    • Maintain market knowledge and awareness by attending relevant trade and vendor training and/or events
    • Other duties as assigned.
    • Customer service focused and portrays energy, professionalism and welcoming characteristics.
    • Strong ability to work in a highly sensitive and confidential environment.
    • Ability to meet deadlines and handle sensitive and pressured situations.
    • Ability to identify issues and help develop strategy and tactical plans for various department initiatives
    • Ability to use good judgment and decision-making skills
    • Ability to use a PC, keyboard, and other standard office equipment

    Required Qualifications:
    • 1-3 years experience of VMWare environments
    • 1-3 years of Hyper-V and KVM environments
    • 1-3 years of all M365 products and environments
    • 1-3 years with at Quest Migrate, Bittitan, Native Exchange Migration Tools.
    • Proven knowledge and experience with Cloud Provider networking and security topologies
    • Proven knowledge and experience with multi-tenant and private cloud environments
    • Deep experience with backup and disaster recovery best practices and methodologies
    • Strong technical acumen as it relates to assessing and migrating customer environments
    • Strong ability to collaborate with internal teams to timely complete projects and resolve issues
    • Ability to think in an entrepreneurial style to promote and implement new ideas and activities
    • Adequate professional experience and knowledge to perform Job Responsibilities
    • Excellent verbal, written, and interpersonal skills
    • Ability to prioritize and organize effectively
    • Ability to work on multiple projects simultaneously
    • Ability to work both independently and with others
    • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
    • Proficiency in using MS Office Suite and Windows-based computer applications
    • Preferred Experience
    • 1-3 years experience in an engineering or service delivery function
    • 1-3 years experience in a engineering or service delivery function
    • 1-3 years experience in cloud hosting and services industry

    Demonstrated experience developing and delivering customer facing programs and deliverables
    Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

    Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

    O365, Bit Titan, Quest ODM, Exchange, O365 Migration, Azure, ( Azure Suite- intune, defender, identity)
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