- Monitor vendor performance standards and service level criteria. As needed, recommend refinements in performance metrics used to measure and reward success and improve customer satisfaction and service excellence.
- Participate in the vendor selection process. Compares costs and evaluates the quality and suitability of supplies, materials and equipment.
- Regularly coordinate with internal business partners to ensure for timely request or delivery of products or services from external vendors. Pro-actively troubleshoot, analyze and make recommendations to mitigate and improve delivery, fulfillment, and problems such as programming delays or poor quality of releases.
- Assist in the development and implementation quality improvement and process changes to achieve greater efficiencies and workflows between internal business units and external partners.
- Proactively identify potential threats or impacts to current internal operations or testing that need to be escalated to all parties including internal business units, vendor partners and oversight groups.
- Proactively identify potential enhancements to current systems. Keep up on system changes and/or new releases that the vendor may have and recommend appropriate action. Maintain knowledge base of industry trends, market research and analytic tools.
- Responsible for maintaining process documentation and coordinating compliance across all phases of the vendor lifecycle: Identification, selection, negotiation, contracting, approval and maintenance.
- Assist in the effective and timely escalation of customer concerns with our vendor partners.
- Analyze trends to monitor and report results.
- Resolve business and contract issues such as contract discrepancies, risk assessment concerns, and pricing issues.
- Ensure that process documents, contracts, policies and guidelines documents are stored and maintained in the records management repository.
- Ensure compliance with corporate and regional policies associated with vendor agreements and purchases.
- Provide consulting/mentoring to business partners on contract negotiation techniques and vendor performance management.
- Perform dispute resolution, including research and coordination of internal fact finding relative to contract issues.
- Assist in quarterly performance reviews to monitor vendor's performance.
- Develop and maintain relationships with our key vendor partner contacts.
- Reconcile vendor billing and follow up with account payable/vendors regarding vendor accounting issues.
- Monitor customer satisfaction.
- Develop and implement processes and tools for tracking and reporting contract management activities.
- Independent judgment is used in all areas of responsibility, keeping the department and division priorities in mind.
- Support internal audit process.
- Other duties include ability to lead, oversee sourcing initiatives, implement new sources & metrics to measure outcomes, facilitate training, and provide overview and direction of projects.
- A strong background in word processing, spreadsheets, and graphics programs required with knowledge of Microsoft applications.
- Knowledge of procurement processes and internal controls.
- Demonstrated basic negotiation skills relative to delivery requirements, price negotiations, return procedures, and standard contractual terms and conditions.
- Ability to optimize loyalty, customer satisfaction and retention by maximizing the value of every customer touch-point.
- Ability to analyze and interpret documents for accuracy in reference to technical, legal and financial information.
- Knowledge of general accounting, basic mathematical calculations and bookkeeping methods.
- Ability to effectively exchange information clearly and concisely, present ideas, report facts and other information, and respond to questions as appropriate.
- Ability to contribute to process improvement programs.
- Ability to interact effectively with staff at various levels.
- Ability to interact with the Enterprise units on various processes/programs/projects.
- Ability to work with internal business groups on process improvement projects designed to improve business results.
- Ability to manage high level complex account relationships on enterprise level.
- Ability to leverage enterprise efficiencies through vendor services.
- Ability to interview and corresponds with vendors; keeps informed of new products and market conditions and trends.
- Consult with company and corporate legal teams on complex issues when appropriate. Escalate complex legal and factual issues to legal department attorneys, and assist in their resolution.
- Ability to comprehend the consequences of various problem situations and take appropriate actions and/or refer problems for necessary decision making.
- Ability to organize and prioritize multiple assignments.
- Ability to work with minimal supervision.
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Procurement Specialist, Hybrid Remote in Lansing, MI - Emergent Holdings
Description
Job DescriptionPosition Location: Lansing, MI
Hybrid Remote
The primary focus of the Procurement Specialist is to provide the day-to-day monitoring of relationships/partnerships to ensure the effectiveness of programs or services that are conducted by vendors. The Procurement Specialist also conducts due diligence on vendors by ensuring accuracy of the products/services delivered, monitoring performance and compliance with the contract terms, compiling scorecards, auditing and paying invoices and conducting performance evaluations.
RESPONSIBILITIES/TASKS:
EMPLOYMENT QUALIFICATIONS:
EDUCATION OR EQUIVALENT EXPERIENCE:
Bachelor's degree in business administration, insurance, computer science, finance or related field. An equivalent combination of education and experience may be considered in lieu of degree. Accredited Purchasing Practitioner (APP), Certified Purchasing Manager (C.P.M) or Certified Professional in Supplier Management (CPSM) certification preferred. Continuous learning, as defined by the Company's learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.
EXPERIENCE:
With proper education credentials, three to five years relevant experience which provides the necessary skills, knowledge and abilities. Prior experience with developing and maintaining vendor and external relationships required. Workers compensation experience and/or experience in an insurance organization preferred.
SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
Work is performed in an office/remote setting with no unusual hazards. Travel required.
The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.
Pay Range
"Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $51,700 and $86,600."
We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.
About the Team
Accident Fund Insurance Company of America
