Field Service Engineer - Madison, United States - Agilent Technologies

Agilent Technologies Madison, United States

1 week ago

Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life.

Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key.

Applying your communication skills, creativity and can-do attitude is essential.

The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions.

Our varied product lines include hardware, software and networking products as well as operating systems.
Installs and optimizes

hardware/software/network

products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repairs.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
May train other field engineers and customers in the solutions.
May qualify leads.
Candidate must be willing and able to travel overnight.
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

Bachelors or master's degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar, or relevant work experience
2+ years of experience in a similar position or experience as an end user
Experience with troubleshooting and problem solving
Spectroscopy background, ICPMS, ICPOES and/or AA, Cary UV VIS, FTIR, is preferred
Experience with the Agilent solutions is desired but not essential
Verbal and written communication is clear, respectful and timely
#LI-DT1
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life.

Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key.

Applying your communication skills, creativity and can-do attitude is essential.

The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions.

Our varied product lines include hardware, software and networking products as well as operating systems.
Installs and optimizes

hardware/software/network

products and configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repairs.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.

Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

May train other field engineers and customers in the solutions.

May qualify leads.

Candidate must be willing and able to travel overnight.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

Bachelors or master's degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar, or relevant work experience

2+ years of experience in a similar position or experience as an end user

Experience with troubleshooting and problem solving

Spectroscopy background, ICPMS, ICPOES and/or AA, Cary UV VIS, FTIR, is preferred

Experience with the Agilent solutions is desired but not essential

Verbal and written communication is clear, respectful and timely

#LI-DT1
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email

or contact For more information about equal employment opportunity protections, please visit

Option to Work Remote

Yes

Travel Required

50% of the Time

Shift

Day

Duration

No End Date

Job Function

Services & Support
About Agilent

As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life.

Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals.

As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.

Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people.

With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes.

We work collaboratively with our customers on their journey to make a real difference in human lives.

Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.

We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at .

#J-18808-Ljbffr

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