Servicenow Business Analyst - Austin, United States - ITCommence Inc
3 weeks ago
Description
Role:
ServiceNow Business Analyst
Duration: 12 Month Contract
On-Site in Austin, TX 3 days/week
The worker and responsibilities and skills must include:
- Previous experience with and expert knowledge of ServiceNow capabilities
- Mapping processes and designing technical solutions to address pain points, improve processes and increase automation.
- Gathering business, functional, and nonfunctional requirements.
- Defining product themes, epics, user stories and product features.
- Facilitating prioritization sessions for the product backlog.
- Facilitating sprint planning sessions to establish a sprint backlog.
- Documenting requirements and system design using approved agency formats.
- Being a creative thinker to solve business issues.
- Mediating business units that may have conflicting requirements.
- Assisting in the translation of business requirements into detailed technical specifications.
- Facilitating and documenting AS-IS and TO-BE process flows and system design.
- Writing test cases and scripts to validate code is working as documented.
- Writing release notes and training documentation.
WORKER SKILLS AND QUALIFICATIONS (required)
Minimum (required): insert specific minimum skills for this Contract Position) Years Skills/Experience:
- 5 Experience with general IT SDLC processes
- 5 Experience working with ServiceNow / ServiceNow projects
- 5 Skilled in working on agile projects utilizing scrum and waterfall methodologies
- 5 Skilled in extracting business, functional and nonfunctional requirements from business units and IT staff
- 5 Skilled in test case planning and quality assurance reviews of test scripts
- 5 Skilled in QA/QC reviews
- 5 Experience analyzing raw data
- 5 Skilled in documenting requirements and translating functional requirements to technical specifications
- 5 Experienced in establishing and maintaining a sprint backlog
- 5 Experience in creating written communications and training for business users
- 5 Possess strong verbal and written skills in communicating with peers and different levels of users including executive staff
- 5 Skilled in mediating business units with conflicting and competing business requirements
- 5 Skilled in facilitating large group meetings with internal and external resources
Preferred (Optional): insert specific preferred skills for this Contract Position) Years Skills/Experience
- 2 Experience with one or more state of Texas government agencies
- 2 Experience with ServiceNow
Job Types:
Full-time, Contract
Pay:
$ $55.00 per hour
Experience level:
- 10 years
- 11+ years
- 7 years
- 8 years
- 9 years
Schedule:
- 8 hour shift
Education:
- Bachelor's (required)
Experience:
- Servicenow Business analyst: 8 years (required)
- State client: 1 year (required)
Ability to Commute:
- Austin, TX required)
Work Location:
In person
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