- Provide day-to-day 1st level technical support, by responding to incoming phone calls, tickets, and assignments designated by the IT Infrastructure Help Desk Manager and Help Desk Analysts.
- Install, Upgrade, and Configure software on Virtual Approved Hardware, including the maintenance and configurations of corporate preventive solutions such as anti-virus, anti-spam, and related support tools. This position requires hands-on experience with multiple versions of the Microsoft Windows operating systems to achieve optimum performance.
- Strong accountability, analytical, organizational, and communication skills are a must. As is the ability to work in a team-oriented environment, provide customer service, and basic step-by-step training to the end-user community.
- Track and Log incoming support calls, document and maintain standard operational procedures, as well as maintain systems documentation for testing and validation.
- Perform software distribution, installation, troubleshooting, and patch management to Windows workstations.
- Submit weekly status reports, escalate outstanding and problematic issues to Senior Staff and Level 2 Techs.
- Demonstrate excellent multitasking abilities by taking on different projects and tasks as needed.
- College Junior/Senior Associate/Bachelor's or CCNA/MCTS/MCITP
- Degree Majoring in Information Systems/Information Technology/Computer Science
- Min. Experience of Years
- Knowledge of workstation operating systems, including Windows 10/11
- Knowledge of Microsoft Office 365 Family of Products
- Knowledge of basic Active Directory and Exchange Domain Account Administration/Principles
- Ability to search for answers independently and ask questions to achieve problem resolution.
- Familiarity with TCP/IP Protocols, Wireless and Home Networks, and working with networking infrastructure technologies such as printers, cabling, telephones, switches, routers, and firewalls.
- Familiarity with cloud computing platforms such as Microsoft Azure or Amazon Web Services (AWS).
- Basic understanding of cybersecurity principles and practices.
- Familiarity with scripting languages such as PowerShell or Command Line.
- Understanding of ITIL principles or other IT service management frameworks.
- Must be currently enrolled in college throughout entire internship period.
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Summer 2024 Information Technology Intern - Wakefield, United States - Virtual
Description
Information Technology Internship
Internship Details:
Start Date - June/ASAP
End Date - TBD, possibility to extend through end of year or beyond
Location - Wakefield, MA (onsite)
Schedule hours/week; 4 days preferably
Pay - $18/hour
Are you a skilled communicator, a technology enthusiast, and a creative innovator? Take your learning outside of the classroom At Virtual, our interns are part of the team, not just the "bottom of the totem pole". We encourage everyone to bring ideas by providing opportunities for innovation, learning and exploring. Your work will be aligned to our corporate goals, so you're working on what matters and helping our clients make their mark on the world
YOU'LL GET TO...
WE'RE LOOKING FOR SOMEONE WHO BRINGS...
ABOUT VIRTUAL INC.
Headquartered in Wakefield, MA with offices in Nashville, TN, and Ottawa, ON, Virtual also brings together a remote workforce from all over North America. Founded in 1999, Virtual's innovative and inclusive culture is the driving force behind our success and continued growth.
Our Virtual Team is made up of passionate professionals who understand the needs of associations, standards organizations, consortia, startup advocacy groups, and professional societies. The expertise within the Virtual team enables our clients to achieve their goals and make a mark on the world. Virtual's global clients include organizations led by Google, Facebook, Microsoft and more. We also service organizations that are tackling some of the biggest challenges in the world today, from eating disorders, to space travel to noise pollution.
We are proud to be recognized in the Best Places to Work list, twice Living our values on a day-to-day basis is real. Not just a poster on the wall. Virtual's core values include trust, respect, inclusion, innovation, service excellence, empowerment, teamwork, generosity, and fun.Virtual, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
